Human Resources Business Partner I

OneMCI•Dallas, TX

3d•Onsite

About The Position

At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must exhibit good business judgment and acumen by being both confident and flexible in their views.
Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.
Minimum 1 year of experience in an HR Business Partner or related HR/operations role
Some undergraduate-level education
Excellent interpersonal and communication skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Familiarity with training tools and techniques
Strong conflict resolution skills (including employee and customer-related issues)
Effective time management, planning, and multitasking abilities
Strong written and verbal presentation skills
Ability to thrive in a fast-paced, professional environment
Skilled in planning, coordination, and adapting to various learning styles
Ability to provide and receive constructive feedback
Strong prioritization and organizational skills to meet deadlines
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Nice To Haves

Experience in call center operations or client services is a strong advantage.
Experience in military, government (local, state, or federal) environments
Background in contact center operations
Degree from an accredited two- or four-year college or university
SHRM-SCP or equivalent HR certification

Responsibilities

Provide general HR support in collaboration with operations teams
Partner with remote HR teams and the HR Manager to address key HR issues and initiatives
Align HR strategies with business objectives and recommend improvements
Foster employee engagement through proactive, hands-on approaches (including remote interactions)
Adapt to a dynamic work environment influenced by economic and policy changes
Champion innovative HR solutions and continuous process improvement
Lead employee relations, retention, and recognition programs
Manage a high-volume workload and multiple priorities effectively
Demonstrate strong organizational and interpersonal skills

Benefits

Performance bonuses
Comprehensive medical, dental, and vision coverage
Paid vacation and holidays
Exciting incentive contests
Paid Time Off
Incentives & Rewards (daily, weekly, and monthly contests with cash bonuses and prizes)
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment
All employees have access to MEC medical plans after just 30 days.
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Supplemental Insurance (Accident and critical illness insurance)
Career Growth (internal promotions, advancement opportunities)
Paid Training
Fun, Engaging Work Environment
Casual Dress Code