Human Resources Assistant

World Market • Alameda, CA

13d • $28 - $32 • Remote

About The Position

For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else. And, while diversity of products is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contribution and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

Requirements

• 1-2 years’ experience in a high-volume customer service environment, such as a call center or retail store location
• Ability to accurately assess an issue and determine appropriate escalation protocols
• Familiarity with HR systems and concepts, including system access and basic HR transactions or processes
• Strong customer service orientation and ability to support non-technical users via phone and/or email communication
• The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team
• Able to handle confidential information with professionalism and diplomacy

Nice To Haves

• Knowledge of and experience in a retail environment desired

Responsibilities

• Supporting Home Office, DC, and Field associates via email or phone on routine HR questions.
• Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications.
• Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation.
• Completing a variety of administrative tasks related to compliance with state and federal law
• Assisting with routine audits and/or data entry tasks in HR systems

Benefits

• Up to 30% employee discount and product sample sales!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Opportunities to make an impact through your passions.
• Wellness Program including virtual fitness classes, personal health advocates, coaches, gym discounts and more.
• Accrued Vacation, Sick Time and Personal Holidays.
• Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed