HR Assistant - Benefits Administration

Diocese of St. Augustine•Jacksonville, FL

2d•Onsite

About The Position

The Human Resources Assistant provides administrative and customer service support with a primary focus on benefits administration. This role supports employees, clergy, and diocesan entities by assisting with benefits processes, responding to inquiries, and maintaining accurate records while ensuring confidentiality and compliance. This is not a remote position.

Requirements

Must be a practicing Catholic in good standing and a registered member of a Catholic parish faith community. Must have the ability to respect, promote, accommodate, and not be in conflict with the mission, moral and social teachings, doctrines, and laws of the Roman Catholic Church.
High School diploma or General Educational Development (GED).
As will be provided, willingness to learn, and must comprehend and apply employment laws in one's work by attending internal/external training workshops.
As will be provided, willingness to learn, and must comprehend multiple benefits administrative systems, and a Human Capital Management (HCM) system, including talent management, applicant tracking, payroll system, time-and-attendance, performance management, and retirement systems.
Provides an exceptional level of customer service to employees, priests/pastors, management personnel, local benefits administrators at the parishes, schools, and agencies, by responding to inquiries quickly, completely, accurately, and professionally.
Must have meticulous attention to detail with the ability to manage multiple tasks in a timely manner.
Must have the ability to develop and maintain positive relationships with employees at all levels.
Must have a strong desire to learn. Commitment to being a student of HR Management; constantly learning about HR techniques, philosophies, disciplines, trends, and most importantly, staying informed of all employment laws and the changes in these laws.
Must learn, comprehend, and be in compliance with the Health Insurance Portability and Accountability Act (HIPAA) in protecting sensitive personal health information of individuals.
Requires a basic level of computer expertise in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Ability to capture critical information/key points by using exceptional active listening skills and asking appropriate probing questions while documenting conversations and recommendations given. Contacts frequently contain confidential/sensitive information, necessitating discretion at all times.
Must be able to organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities.
Must be flexible, in a fast-paced, time-critical environment, and the ability to work independently.
Must successfully pass the required criminal background check prior to employment and maintain this clearance throughout employment with the Diocese of St. Augustine.

Responsibilities

Provide administrative support for benefits enrollment processes and ongoing benefits administration.
Respond promptly to inquiries from lay employees, clergy, and local benefits administrators, delivering accurate and professional customer service.
Manage the benefits email inbox by monitoring incoming messages, responding to inquiries in a timely and professional manner, and routing messages as appropriate.
Support projects and assignments from the Benefits Manager or Director of Human Resources, including providing status updates and estimated completion timelines.
Assist with data entry and record maintenance within benefits administration systems and Human Capital Management (HCM) systems (e.g., payroll, time and attendance, applicant tracking, performance management, and retirement systems).
Assist with the administration of the Family and Medical Leave Act (FMLA).
Coordinate logistics for training sessions, workshops, and meetings, including scheduling, room setup, materials preparation, and catering arrangements.
Screen and route incoming telephone calls, voicemails, and emails; provide direct assistance within the scope of responsibility while maintaining professionalism, discretion, and confidentiality.
Receive and distribute incoming mail and ensure timely processing of outgoing correspondence and departmental mailings.
Provide support for Senior Priest Care initiatives as directed.
Perform other duties as assigned by the Benefits Manager or Director of Human Resources.