Benefits Administration Specialist

Vancity • Vancouver, BC

2d • CA$53,500 - CA$71,500 • Hybrid

About The Position

As a Benefits Administration Specialist, you will be responsible for the administration, coordination, and ongoing management of disability programs, employee leaves of absence, benefits continuation, and return-to-work activities. You will play a critical role in supporting a consistent, compassionate, and well-controlled employee experience while ensuring that leave and benefits programs are administered accurately, confidentially, and in alignment with organizational policies, collective agreements, benefit plan provisions, and legislative requirements. This role requires a highly organized and detail-oriented professional with strong administrative expertise, exceptional communication skills, and the ability to manage sensitive and confidential information with care and discretion. This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Manager, Health Benefits & Wellbeing. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

Requirements

• Diploma or degree in Human Resources, Business Administration, Occupational Health, Disability Management, or a related discipline
• Minimum 3-5 years of experience administering disability programs, employee leaves of absence, benefits, payroll coordination, or related HR operations
• Experience working with short-term disability, long-term disability, return-to-work processes, and employee leave programs
• Strong understanding of employee benefits administration, pension programs, collective agreements, and employment legislation
• Experience working with HR information systems, benefits administration platforms, and payroll processes
• Exceptional organizational skills with the ability to manage multiple cases, timelines, and competing priorities
• Strong attention to detail and ability to maintain accurate records in a confidential environment
• Excellent communication and customer service skills with the ability to support employees, managers, and stakeholders with empathy and professionalism

Nice To Haves

• Certified Human Resources Professional (CPHR) designation or progress toward certification
• Experience working in a unionized environment or large complex organization
• Knowledge of disability management, workplace accommodation practices, and benefits carrier administration platforms

Responsibilities

• Coordinating administrative activities related to short-term disability, long-term disability, medical leaves, accommodations, and return-to-work programs
• Maintaining accurate records, claim documentation, approvals, correspondence, and disability-related information within HR systems
• Administering and coordinating a broad range of employee leave programs including maternity, parental, compassionate care, bereavement, workplace injury, jury duty, and personal leaves
• Managing benefits continuation, suspension, reinstatement, enrolment changes, premium adjustments, and employee communications for employees on leave
• Coordinating leave documentation, approvals, system workflows, status changes, extensions, and return-to-work activities
• Preparing employee communications, leave packages, authorization forms, reminders, and follow-up requests
• Supporting payroll, pension, deductions, benefit premium administration, and year-end reporting requirements related to employee leaves
• Partnering with managers, Payroll, Workforce Administration, Retirement, disability adjudicators, and benefit providers to support employee needs
• Monitoring accommodation and return-to-work plans and coordinating updates, follow-ups, and benefit reinstatement activities
• Identifying opportunities to improve leave administration processes, streamline workflows, and enhance the employee and manager experience

Benefits

• Competitive rewards and benefits
• Flexible benefit packages that can be tailored annually
• 3-4 weeks of vacation per year, with additional days earned over time
• 2 extra stat holidays in addition to BC’s 11 statutory holidays
• Care days for personal or family illness
• Health and dental benefits begin on your hire date, with three levels of coverage to choose from
• Defined Benefit Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree