Human Resources and Business Office Manager

Elderwood•Hamburg, NY

1d•$62,354 - $67,000•Onsite

About The Position

Elderwood Assisted Living at Hamburg is seeking an organized, detail-oriented manager to lead the facility’s human resources and business office functions. The role supports site operations by managing recruitment, onboarding, offboarding, performance management, payroll, benefits administration, employee relations, and general HR administration. Business office duties include private-pay billing and collections, resident and petty cash accounts, insurance information, census and admission records, financial reconciliations, reporting, and supervision of the Business Office Clerk if applicable. The position serves as a resource for employees and managers on policies, procedures, employee development, and HR matters. It maintains personnel and resident financial records, supports compliance with regulatory and company requirements, and promotes employee engagement, recognition, retention, and a positive workplace culture. The manager is expected to provide customer service to residents, staff, and visitors, adapt priorities as needed, and support Elderwood’s mission, values, code of conduct, compliance requirements, and HIPAA policies.

Requirements

Bachelor’s or master’s degree in Human Resources, Business, or a related field, or at least five years of experience in a Human Resources management role.
At least one year of demonstrated business training, including typing and bookkeeping.
Knowledge of state and federal labor laws, FMLA, OSHA, and COBRA.
Prior recruitment and employee onboarding experience.
Proficiency in Microsoft Office.
Strong organizational skills, attention to detail, and quality focus.
Strong written and verbal communication skills.
Ability to prioritize responsibilities in a fast-paced environment.
Ability to self-manage and work autonomously.
Intermediate or more advanced ability to read, write, speak, and understand English.

Nice To Haves

PHR certification.
Prior payroll and benefits experience.

Responsibilities

Source, interview, and onboard candidates using the Applicant Tracking System; maintain weekly open-position reports and support recruitment events, internal postings, and the Employee Referral Program.
Complete new-hire paperwork and orientation, communicate benefit eligibility and plans, and ensure required employment and regulatory documentation is obtained and maintained.
Maintain personnel records and document employment actions, including changes in status, compensation, discipline, and terminations; coordinate evaluations, new-hire surveys, exit interviews, uniforms, access, and other employee administration.
Administer payroll and benefits processes, maintain employee data in ADP HRIS, review timecards, run reports, respond to employee inquiries, and provide benefit information and termination-related documentation.
Coordinate leave-of-absence paperwork and communications; support compliance with FMLA and other regulatory leave requirements.
Respond to unemployment and workers’ compensation claims, represent the company at hearings when necessary, participate in the facility Safety Committee, and maintain the OSHA 300 log.
Address employee concerns, escalate issues when appropriate, support consistent policy application and corrective action, maintain disciplinary records, and promote recognition, retention, employee development, and company culture.
Plan and execute employee events and meetings that support team bonding, organizational learning, and culture.
Manage resident billing, collections, accounts, financial records, admission agreements, insurance verification, and communication with residents and responsible parties.
Reconcile resident accounts, deposits, census days, ancillary charges, pharmacy bills, and other monthly transactions; process petty cash and check requisitions and assist with cash posting as needed.
Prepare collection entries, aging reports, monthly statistical summaries, month-end reconciliations, quarterly resident reports, and year-end audit documents; submit required reports to the Administrator and Director of Accounts Receivable.
Apply and communicate company policies and procedures; support team management with HR counsel, mediation, workshops, training, and best practices.
Maintain company learning management, applicant tracking, and HR information systems; use the electronic timekeeping system as directed.
Provide professional customer service, follow facility dress and electronic-device policies, work as scheduled, and perform other duties as assigned.