Human Resources and Business Office Manager

Elderwood•Town of Vestal, NY

9d•Onsite

About The Position

Elderwood Assisted Living at Vestal is seeking an organized, people-focused professional to serve as our HR & Business Office Coordinator. This is a highly visible role within the community, responsible for supporting employee recruitment and onboarding, payroll and HR administration, resident billing support, and overall business office coordination. This position is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in being a dependable resource for staff, residents, and families alike. Unlike a traditional corporate HR role, this position combines human resources, operations, customer service, and business office responsibilities into one meaningful leadership support role within our Assisted Living community. Elderwood Village at Vestal is located at 505 Clubhouse Road, Vestal, New York 13850.

Requirements

Bachelor’s or Master's degree in Human Resources, Business or other related field OR a minimum of five years of experience in a Human Resources management role.
At least one year of demonstrated business training, including typing and bookkeeping
Demonstrable knowledge in state & federal labor laws, FMLA, OHSA, & COBRA.
Must have prior recruitment and employee onboarding experience.
Must be proficient in Microsoft Office, highly organized, detail oriented, & quality focused.
Strong written and verbal communication skills required.
Effectively prioritize job responsibilities in a fast-paced environment.
Ability to successfully self-manage and work autonomously.
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

Nice To Haves

PHR is preferred.
Prior payroll and benefits experience strongly preferred.

Responsibilities

Coordinate hiring, interviewing, onboarding, and orientation activities for the community
Support recruitment efforts through job postings, hiring events, employee referrals, and community outreach
Ensure new hire paperwork, licensing, health clearances, and onboarding requirements are completed accurately and timely
Serve as a resource to employees regarding HR policies, benefits, payroll, and general employment questions
Assist with payroll processing, timecard review, and HRIS data maintenance
Support employee benefits enrollment, leave tracking, and employment record management
Maintain personnel files, compliance documentation, and required reporting
Coordinate employee recognition, retention initiatives, and engagement activities
Help managers navigate employee concerns, performance documentation, and policy interpretation
Support a positive workplace culture through communication, consistency, and employee support
Partner with community leadership on staffing, scheduling coordination, and HR best practices
Maintain confidentiality and professionalism in all employee matters
Assist with resident billing, private pay accounts, deposits, reconciliations, and business office operations
Support admissions paperwork and resident account documentation
Help maintain accurate census, financial records, and reporting
Serve as a professional point of contact for residents and families regarding billing and account-related questions
Maintain organized records and ensure compliance with company policies and regulatory requirements
Support audits, reporting, and month-end administrative processes
Assist with special projects, operational initiatives, and community events as needed
Provide exceptional customer service to residents, families, staff, and visitors