Human Resources Analytics Analyst (Part-time)

City of Memphis • Memphis, TN

1d

About The Position

Works under an assigned supervisor to support analytics and performance functions including supporting the time and attendance system. Provides high level customer service to research and resolve issues and requests. Receives questions and requests and resolves moderately complex issues and escalates more complex issues. Addresses questions relating to time and attendance concerning time calculations, pay rules, scheduling, leave accrual, etc. Generates and formats common HR-related reports including accrual reports, seniority lists, employee lists, etc. utilizing spreadsheets. Coordinates and tracks the progress of responding to requests including communicating with division HRBPs/Liaisons and IT resources. Monitors and responds to inquiries from multiple e-mail inboxes. Assists in delivering various training such as UGK or performance training including preparing materials and supporting training delivery. Develops and maintains process and training documentation. Assists in facilitating workshops to define customer requirements. Supports multiple projects/initiatives and executes work prioritization and accuracy measures. Support employee performance program including tracking Bravo spot bonus nominations, providing reports, scheduling meeting, updating the status of performance reviews, etc. Supports the Benefits Data team as needed to identify potential data integrity issues and advises on appropriate audits and mitigation strategies to ensure the highest data quality. Assists in tracking finances for all service centers including preparing and submitting invoices, monitors and purchasing various supplies, and reviewing budget appropriation statements.

Requirements

• Support analytics and performance functions
• Support the time and attendance system
• Provide high level customer service
• Research and resolve issues and requests
• Resolve moderately complex issues and escalate more complex issues
• Address questions relating to time and attendance concerning time calculations, pay rules, scheduling, leave accrual, etc.
• Generate and format common HR-related reports including accrual reports, seniority lists, employee lists, etc. utilizing spreadsheets
• Coordinate and track the progress of responding to requests
• Communicate with division HRBPs/Liaisons and IT resources
• Monitor and respond to inquiries from multiple e-mail inboxes
• Assist in delivering various training such as UGK or performance training including preparing materials and supporting training delivery
• Develop and maintain process and training documentation
• Assist in facilitating workshops to define customer requirements
• Support multiple projects/initiatives
• Execute work prioritization and accuracy measures
• Support employee performance program including tracking Bravo spot bonus nominations, providing reports, scheduling meeting, updating the status of performance reviews, etc.
• Support the Benefits Data team as needed to identify potential data integrity issues and advises on appropriate audits and mitigation strategies to ensure the highest data quality
• Assist in tracking finances for all service centers including preparing and submitting invoices, monitors and purchasing various supplies, and reviewing budget appropriation statements

Responsibilities

• Support analytics and performance functions, including the time and attendance system.
• Provide customer service to research and resolve issues and requests.
• Address questions related to time and attendance (calculations, pay rules, scheduling, leave accrual).
• Generate and format HR-related reports using spreadsheets.
• Coordinate and track request responses, communicating with HRBPs/Liaisons and IT.
• Monitor and respond to inquiries from multiple email inboxes.
• Assist in delivering training (e.g., UGK, performance training), including material preparation and delivery support.
• Develop and maintain process and training documentation.
• Facilitate workshops to define customer requirements.
• Support multiple projects/initiatives, executing work prioritization and accuracy measures.
• Support employee performance program (tracking bonuses, providing reports, scheduling meetings, updating review status).
• Support the Benefits Data team in identifying data integrity issues and advising on audits and mitigation strategies.
• Assist in tracking finances for service centers (preparing invoices, monitoring/purchasing supplies, reviewing budget statements).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed