Human Resources Analyst (Trainee) 9-P11 - (Disability Management Claims Analyst)

State of Michigan • Lansing, MI

2d

About The Position

This position maintains a disability management caseload and performs Human Resources Analyst assignments related to the department’s leave of absence programs. It may also provide backup workers’ compensation case management for assigned state departments and backup first Workers’ Compensation check processing for compensable claims.

The incumbent performs program-area activities such as processing applications, making eligibility decisions, and providing specialized technical guidance to employees, supervisors, HR Offices, and management throughout the department. The role uses the Customer Relationship Management (CRM) system to document customer interactions and workflow, and Content Manager to store and retrieve documents. The employee must be knowledgeable about state-government disability management procedures and guidelines, contract language, and related state and federal laws. The position involves increasing independence as the employee progresses through the classification levels.

Requirements

• Generally, a bachelor's degree in any major.
• Knowledge of disability management procedures and guidelines in state government.
• Knowledge of contract language and related state and federal laws.

Responsibilities

• Maintain a disability management caseload.
• Perform Human Resources Analyst assignments related to the department’s leave of absence programs.
• Provide backup workers’ compensation case management for assigned state departments, as needed.
• Use the Customer Relationship Management (CRM) system to document customer interactions and workflow.
• Use Content Manager to store and retrieve documents.
• Provide backup for first Workers’ Compensation check processing for compensable claims, as needed.
• Process applications and make eligibility decisions.
• Provide specialized technical guidance to employees, supervisors, HR Offices, and management throughout the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level