Human Resources Analyst Senior

Arizona Department of Administration • Phoenix, AZ

2d • $72,600 • Onsite

About The Position

Under general direction of the Employee Relations Manager, the ER Analyst Senior is recognized as an expert in own area and has specialized depth and/or breadth of expertise in Employee Relations. The individual in this position interprets issues and recommends solutions or best practices; solves complex problems, taking a broader perspective to identify solutions; and acts as a resource to lower level colleagues.

Requirements

• Current principles, practices and methods used in the administration of an HR program.
• Federal and State employment laws, state statutes, rules, regulations and Arizona Administrative Code (State Personnel Rules) as related to human resources such as EEO, FMLA, ADA.
• Agency policies, rules and regulations; and principles and practices of modern organizational development.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
• Communicate information effectively & accurately in writing and verbally to the customer base.
• Well versed in conflict resolution.
• Investigate and resolve customer complaints and inquiries from beginning to end.
• Establishing priorities among conflicting needs.
• Researching, collecting, and analyzing data and reports.
• Developing and implementing various improvement initiatives for assigned program areas.
• Interpreting rules & regulations.
• Providing guidance and consultative services to employees at all levels of DHS.
• Reasoning and diplomacy.
• Proficient computer skills using Microsoft Office and Google Suite.
• Time management & meeting deadlines.
• Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations; perform research, collect and analyze data and report information.
• Negotiate and apply reason persuasively to resolve Employee Relations issues.
• Comprehend and make inferences from written material.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service; demonstrate continuous effort to improve operations and streamline work processes.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
• Drivers License
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Bachelor's Degree in Human Resources or closely related field and two years’ experience as an Intermediate Human Resources Analyst or equivalent experience; OR five years of Employee Relations experience at the HR Intermediate level.
• Relevant HR certification
• Continuous improvement and/or lean management experience.

Responsibilities

• Providing counsel, direction, and information to management, supervisors, and employees on employee relations issues; administrative investigations, mitigates, mediates or elevates to the Employee Relations Manager, as appropriate.
• Conducts employee relations and grievances investigations, including, but not limited to fact finding, investigations related to disciplinary actions and/or corrective actions.
• Conducting employee relations investigations, inquiries, and/or fact-findings; meeting and interviewing employees at all levels throughout the agency.
• Provide interpretation to employees regarding personnel actions, evaluations, disciplinary, and related matters.
• Ensuring policies and procedures are followed in accordance with relevant laws, rules, and policies.
• Drafting and preparing investigative reports, findings, EEOC position statements, official responses, disciplinary letters, and other official responses.
• Participating in the development and/or the implementation of interpretation of applicable policies and procedures, guidelines.
• Responding to requests for information and assistance from management, supervisors, and employees.
• Developing and implementing various human resources programs for employee relations and conducting special research, studies, and projects, presentations, etc.
• Develop standard and ad hoc reports, templates, dashboards, and other performance -related and compliance metrics.
• Provide analytical and HR operational reporting to improve overall HR service delivery and support strategic organizational objectives.
• Other duties as assigned as related to the position.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees