Human Resources Advisor

Monument Health Rapid City Hospital•Rapid City, SD

7d•Onsite

About The Position

The Human Resources Advisor will serve as a first point of contact and Tier 1 resolution expert for all inbound inquiries by phone, in-person, in writing, and electronically pertaining to recruitment, compensation, benefits, employee health, employment policies and procedures, employee relations, talent and development, education, and workforce optimization. You will provide assistance for all Tier 1 questions and issues, using a knowledgebase of information and established training, policies, and procedures to respond to current employees, physicians, and applicants. You will also be responsible for escalating and follow up with more complex Tier 2+ questions and concerns as appropriate and maintaining electronic records of all interactions.

Requirements

1+ years of Customer Service Experience
1+ years Human Resources Experience

Nice To Haves

Bachelor’s degree in Human Resources, Business, or other related field

Responsibilities

Handle high volume of calls and electronic communications.
Evaluates and responds to customer inquiries via phone, email, and other electronic means and provides appropriate and timely responses through use of a knowledge base and in accordance with our Service Level Agreement.
Demonstrates trust, respect, compassion, community, and excellence at all times.
Escalates more complex issues to Tier 2+ experts throughout HR and the health system.
Create and maintain detailed, complete, and accurate records of all interactions in our case management system.
Provides education and guidance to customers about available tools and resources.
Performs general office duties including but not limited to data entry, mail sorting, copying, faxing and document scanning.
Assists in maintaining office supply inventories and office equipment maintenance to provide adequate supply inventory and functional equipment.
Provides administrative support in HR functions to include employment verification, management of employee certifications, facilitation of reimbursement requests and funding, updating employee and contract worker employee files, and other administrative duties as assigned.
Maintains privacy and confidentiality of information, protects sensitive information and PHI at all times, reports non-compliance and adheres to all applicable regulatory agencies and organizational policy.
Performs other duties as assigned.