Human Resources Advisor

Alcohol and Gaming Commission of Ontario • Toronto, ON

7d • CA$77,234 - CA$90,867 • Onsite

About The Position

The Alcohol and Gaming Commission of Ontario (AGCO) is seeking a Human Resources Advisor to support designated client groups by delivering expert and strategically driven HR advice. This role offers the opportunity to build HR Business Partner capability in a unionized, public-sector environment, with exposure to employee relations, labour relations, talent acquisition, and HR operations. The advisor will provide trusted advisory services and solutions across a broad spectrum of HR matters, supporting employees and leaders while ensuring compliance with legislation, collective agreements, and best practices in human resources.

Requirements

• Post-secondary education in Human Resources, Labour Relations, or a related field.
• Minimum five (5) years of progressive human resources experience, including: High volume full cycle recruitment (technical and non-technical roles), HR operations and administration, Labour relations in a unionized environment, Exposure to Total Rewards and HRIS.
• Demonstrated experience administering and interpreting a collective agreement.
• Experience using Applicant Tracking Systems.
• In depth knowledge of HR best practices, principles, policies, and procedures.
• Strong understanding of employment and labour legislation, including ESA, AODA, OHS, and the Human Rights Code.
• Excellent organizational skills with the ability to manage competing priorities and deadlines in a fast paced, matrixed environment.
• Strong written and verbal communication skills, with the ability to provide clear advice and prepare professional correspondence.
• Sound judgment, strong problem-solving abilities, and effective decision-making skills.
• High level of discretion, professionalism, and confidentiality.
• Ability to work independently and collaboratively under pressure.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio).
• Knowledge of conflict management principles and practices.
• A self-starter with an enthusiasm for exceptional service delivery.
• Eligible to work in Canada.
• Subject to a criminal background check.

Nice To Haves

• Working toward CHRP or CHRL designation through HRPA is a strong asset.
• Dayforce and/or Oracle Fusion experience is preferred.

Responsibilities

• Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters.
• Support the Sr. HRBP by conducting in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.
• Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates.
• Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges.
• Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.
• Stay abreast of Employment Standards Act (ESA) requirements, industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.
• Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters.
• Contribute to the development, implementation, and maintenance of HR policies, programs, projects, and initiatives.
• Develop, document, and maintain Standard Operating Procedures (SOPs) related to assigned HR functions.
• Create and coordinate internal communications to support HR programs and initiatives.
• Provide general HR support and administration across multiple functional areas.
• Monitor and ensure job descriptions are current, accurately filed, and maintained in accordance with organizational standards.
• Respond to inquiries related to collective agreements, HR policies, procedures, and programs, ensuring consistency and equity.
• Work directly with hiring managers to deliver full-cycle recruitment for positions up to Senior Manager level, with back-up support for the Director-level roles.
• Ensure all recruitment activities comply with collective agreement provisions, HR policies, and applicable legislation, including the Human Rights Code and AODA.
• Develop and maintain talent pipelines to support current and future recruitment needs.
• Support the People Services Lead, in the development and execution of the organization’s recruitment strategy.
• Collaborate with the Diversity, Inclusion & Accessibility (DI&A) team to adopt and embed inclusive recruitment practices.
• Work with internal partners to ensure the HRIS supports efficient and effective talent acquisition processes.

Benefits

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office.
• Paid onsite parking is also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree