Human Resources Administrator

OneMCI • Dallas, TX

9h • Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• Minimum 1 year of experience in HR administration.
• Some undergraduate education required.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with training tools and techniques.
• Effective conflict resolution and time management skills.
• Strong presentation skills, both written and verbal.
• Ability to thrive in a fast-paced, professional environment.
• Skilled in planning, coordination, and adapting to various learning styles.
• Comfortable giving and receiving constructive feedback.
• Capable of prioritizing tasks and meeting deadlines efficiently.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Nice To Haves

• Prior experience in call center operations or client services is highly desirable.
• Experience in military, government (local, state, or federal) settings.
• Background in contact center environments.
• Degree from an accredited two- or four-year college or university.
• SHRM-SCP or equivalent HR certification.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs that run across a broad spectrum of HR processes.
• Provide general HR support in collaboration with operations teams.
• Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires.
• Deliver high-level administrative and professional support.
• Draft and edit correspondence, reports, and other documents; gather and research information as needed.
• Align HR strategies with business goals and recommend improvements.
• Foster employee engagement through proactive and hands-on approaches, including remote interactions.
• Stay responsive to evolving business needs and external economic factors.
• Champion innovative HR solutions and process enhancements.
• Support employee relations, retention, and recognition programs.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate excellent organizational and interpersonal skills.

Benefits

• Bonuses opportunities
• Comprehensive medical, dental and vision benefits
• Paid vacation and holidays
• Contests incentives
• Paid Time Off
• Paid holidays
• Daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
• All employees have access to MEC medical plans after just 30 days.
• Retirement savings programs, where available.
• Short-term disability coverage.
• Life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Paid Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree