About The Position

The Manager SSC Human Resources partners with functional management on business decisions related to associates and supports Human Resources activities for the client group, including talent management, organizational effectiveness, associate relations, compensation, performance management, benefits, learning, and staffing. The role also supports and executes company-wide Human Resources initiatives for the designated client group. The manager addresses associate relations concerns, supports recruiting and staffing, coaches managers, facilitates associate development and training, and works with management to identify and develop emerging talent. The role also contributes to HR reviews and corporate-wide initiatives and drives compensation and performance management for the client group.

Requirements

  • At least 18 years of age.
  • Legally permitted to work in the United States.
  • 3–5 years of Human Resources generalist or related experience.
  • At least 2 years of management experience.
  • Knowledge of HR specialties, including employment law, employee relations, management and organizational development, staffing, training, and compensation.
  • Strong coaching, counseling, negotiating, and conflict-management skills.
  • Excellent verbal and written communication skills.
  • Sound knowledge of federal, state, and local employment law.
  • Excellent problem-solving skills.
  • Bachelor’s degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through completion of such a degree program.

Nice To Haves

  • Five years of Human Resources experience is strongly preferred.

Responsibilities

  • Identify breaches of culture or values that affect the workplace.
  • Investigate associate relations issues and partner with managers to resolve them.
  • Analyze turnover trends and develop retention strategies.
  • Ensure adherence to company policies, procedures, and employment law.
  • Partner with management to recruit for exempt and non-exempt positions; source candidates, screen resumes, coordinate interview schedules, and ensure compliance with hiring processes and documentation.
  • Plan and participate in job fairs and attend college career fairs to support hiring.
  • Provide counsel and leadership coaching, including 360s, and partner with managers on performance management and associate development plans.
  • Ensure managers create associate development plans and consistently follow up on them.
  • Follow up on associate training participation; conduct new associate orientation and training as an EC2 master trainer.
  • May conduct management development training on HR topics such as interviewing and coaching.
  • Partner with management to identify backup and emerging talent, create and follow up on development plans, and analyze diversity to increase the diversity of the candidate pool.
  • Work with THD HR teams to leverage their support and expertise.
  • Contribute to the development of HR Review.
  • Represent HR in corporate-wide initiatives and drive and execute company HR initiatives.
  • Drive compensation and performance management for the client group, including creating and updating role descriptions.
  • Help others and provide on-the-job training or guidance.
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