About The Position

The Manager SSC Human Resources partners with functional management on business decisions related to associates and supports Human Resources activities for the client group, including talent management, organizational effectiveness, associate relations, compensation, performance management, benefits, learning, and staffing. The role also supports company-wide Human Resources initiatives for its designated client group. The position advises and coaches managers, supports recruiting and associate development, investigates associate relations issues, monitors training participation, and helps ensure adherence to company policies, procedures, and employment law. It also drives compensation and performance management for the client group, including creating and updating role descriptions.

Requirements

  • Must be at least 18 years of age.
  • Must be legally permitted to work in the United States.
  • Three to five years of Human Resources generalist or related experience.
  • At least two years of management experience.
  • Bachelor's degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through completion of such a program.
  • Technical knowledge of HR specialties, including employment law, employee relations, management and organizational development, staffing, training, and compensation.
  • Strong coaching, counseling, negotiating, and conflict-management skills.
  • Excellent verbal and written communication skills.
  • Sound knowledge of federal, state, and local employment law.
  • Excellent problem-solving skills.

Nice To Haves

  • Five years of Human Resources experience is strongly preferred.

Responsibilities

  • Identify culture or values breaches affecting the workplace; investigate associate relations issues and partner with managers on resolution.
  • Analyze turnover trends and develop retention strategies.
  • Ensure adherence to company policies, procedures, and employment law.
  • Partner with management to recruit exempt and non-exempt positions, including sourcing candidates, screening resumes, coordinating interviews, and ensuring compliance with hiring procedures.
  • Plan and participate in job fairs and attend college career fairs to support hiring.
  • Provide counsel and leadership coaching, and partner with managers on performance management and associate development plans.
  • Ensure managers create associate development plans and follow up consistently on those plans.
  • Follow up on associate training participation; conduct new associate orientation and training, and potentially deliver management development training in HR-related areas.
  • Partner with management to identify backup and emerging talent, create and follow up on development plans, and analyze diversity and take action to increase candidate-pool diversity.
  • Work with THD HR teams to leverage their support and expertise, and contribute to the development of HR Review.
  • Represent HR in company-wide initiatives and drive and execute company HR initiatives.
  • Drive compensation and performance management for the client group, including creating and updating role descriptions.
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