Human Resource Manager - NoMad Detroit

Hilton•Detroit, MI

About The Position

The Human Resource Manager serves as a trusted resource to team members and leaders at NoMad Detroit. The role supports employee relations, workplace investigations, policy administration, recruitment and onboarding, benefits administration, workers' compensation, HR systems and records, compliance, and other employment-related programs. Working closely with hotel leaders, the manager promotes fair and consistent employment practices, addresses workplace concerns, maintains accurate and compliant HR operations, and helps create a supportive, respectful workplace where team members can succeed. The manager oversees day-to-day People & Development office operations and maintains personnel records, HR systems, employment documentation, reports, and workforce data. The role supports recruitment, hiring, onboarding, benefits, payroll coordination, compensation administration, separations, unemployment claims, and employment verifications. It also assists with compliance, accommodations and leaves, workplace safety and injury prevention, and team member engagement initiatives. The position requires regular interaction throughout the hotel and an active presence with team members and leaders. The manager is expected to model NoMad's culture, professionalism, discretion, service philosophy, and commitment to an exceptional workplace. Because hotel operations run seven days a week and twenty-four hours a day, the manager must be willing to work a flexible schedule when necessary to support team members and hotel operations.

Requirements

Minimum three years of progressively responsible Human Resources experience.
Bachelor's degree in Human Resources, Business Administration, Hospitality, Organizational Development, or a related field is preferred; equivalent relevant Human Resources and hospitality experience may be considered.
Willingness to work a flexible schedule when necessary to support team members and hotel operations.
Ability to maintain discretion and confidentiality regarding sensitive team member and business matters.
Regular interaction throughout the hotel and an active presence with team members and leaders are expected.

Nice To Haves

Previous experience handling employee relations, investigations, policy administration, and HR operations.
Supervisory or HR management experience.
Hospitality experience; luxury hospitality experience is a plus.
Experience supporting a similarly sized or complex operation.

Responsibilities

Serve as a day-to-day People & Development resource to team members and managers on workplace questions, concerns, policies, and employment practices.
Promote positive team member relations and support an environment where concerns can be raised and addressed appropriately.
Guide managers on coaching, counseling, attendance, conduct, performance concerns, and hotel policy application.
Support consistent and equitable administration of employment policies and practices.
Conduct and document workplace investigations under the direction of the Director of People & Development, escalating significant or sensitive matters as appropriate.
Assist leaders with disciplinary documentation and ensure it is complete, consistent, appropriate, and maintained according to hotel procedures.
Identify employee-relations trends and communicate recurring or significant concerns to the Director of People & Development.
Support conflict resolution and productive communication between team members and leaders.
Maintain discretion and confidentiality regarding sensitive team member and business matters.
Manage the day-to-day operation of the People & Development office and provide timely, professional support.
Maintain accurate, confidential personnel records and required employment documentation.
Oversee HR transactions, including hires, transfers, promotions, compensation and status changes, and separations.
Ensure personnel actions and employment documentation are complete, approved, accurate, and processed timely.
Maintain HR systems and team member data in accordance with Hilton and hotel requirements.
Audit personnel files, HR systems, employment documentation, and other records for accuracy and compliance.
Prepare recurring and ad hoc HR reports, including workforce metrics such as turnover, staffing, attendance, employee relations, and workers' compensation.
Assist the Director of People & Development with reporting, planning, and administrative initiatives.
Partner with department leaders and the Director of People & Development to support hotel recruitment and staffing needs.
Manage or support job postings, applicant tracking, candidate communications, interview coordination, pre-employment processes, and hiring documentation.
Guide managers on consistent and legally compliant interviewing and selection practices.
Monitor recruiting activity and identify positions or departments with staffing challenges.
Ensure pre-employment requirements and approvals are completed before employment begins.
Coordinate with the Learning & Performance Manager on the transition from hiring to orientation, onboarding, and departmental training.
Maintain recruiting and applicant records according to company requirements and applicable law.
Support compliance with applicable federal, state, and local employment laws and regulations, as well as Hilton and NoMad policies.
Monitor employment requirements affecting hotel operations and communicate potential compliance concerns to the Director of People & Development.
Monitor employment policy application and identify inconsistencies or areas needing additional guidance.
Assist with required employment notices, records, reporting, workplace postings, compliance audits, and HR documentation requests as directed.
Assist with accommodations, leaves of absence, and other protected employment matters under the direction of the Director of People & Development.
Ensure confidential and legally sensitive information is maintained and disclosed only as authorized.
Support administration and communication of team member benefit programs, including benefit questions, enrollment, qualifying life events, open enrollment, and related communications.
Coordinate employment and benefit information with appropriate Hilton, payroll, benefit, and third-party resources.
Support team member programs and initiatives intended to strengthen engagement, communication, recognition, and workplace culture.
Coordinate administrative processes for workplace injuries and workers' compensation claims; ensure incidents are documented and reported timely and accurately.
Maintain workers' compensation records, track claims and work restrictions, and coordinate with managers, medical providers, claims administrators, affected team members, and other appropriate parties.
Partner with Security, hotel leadership, and other departments on workplace safety and injury-prevention efforts; identify injury trends and communicate concerns to the Director of People & Development.
Review HR-related payroll information and personnel changes for completeness and accuracy; coordinate with Payroll, Finance, and department leaders to resolve discrepancies.
Maintain appropriate documentation and approvals for wage and employment changes.
Assist the Director of People & Development with compensation administration, wage analysis, and related projects; support equitable application of approved compensation practices and escalate concerns.
Coordinate voluntary and involuntary separation documentation and required HR processing.
Conduct or support exit interviews and identify recurring themes or retention concerns.
Process and respond to unemployment claims and employment-information requests according to established procedures.
Coordinate company-property returns and completion of separation requirements; maintain accurate separation records and timely system updates.
Provide employment verification according to hotel procedures.