Human Resource Generalist: Recruiting & Employee Relations

REEDS Jewelers•Wilmington, NC

1d•Hybrid

About The Position

Luxury. Innovation. Opportunity. At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. We believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. The Role: Human Resource Generalist This role is responsible for leading and executing employee relations and recruiting initiatives that support the organization's business objectives. This position serves as a trusted advisor to managers (store operations and corporate leaders) and associates on employee relations matters while also driving talent acquisition strategies to attract, hire, and retain top talent. To be successful they act as an employee advocate, business partner, and talent acquisition leader. This role proactively identifies employee and organizational needs, develops practical solutions, and collaborates across the Human Resources function to deliver exceptional employee experiences and recruiting outcomes. The position balances approximately 50% employee relations responsibilities and 50% recruiting responsibilities, ensuring both a positive workplace culture and a strong talent pipeline.

Requirements

Minimum of 3-5 years of Human Resources experience, including employee relations and recruiting responsibilities.
Experience with full-cycle recruiting and talent acquisition processes.
Experience conducting employee investigations and managing employee relations matters.
Working knowledge of federal, state, and local employment laws and regulations.
Strong interpersonal, investigative, and recruiting skills.
Ability to manage sensitive and confidential information with discretion.
Proven ability to build relationships and influence leaders at all levels of the organization.

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, or related field. (Equivalent combination of education and experience accepted.)
Experience supporting retail, multi-location, or customer-facing workforces.
Experience with HRIS and applicant tracking systems.
Experience with behavioral interviewing and talent assessment methodologies.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Responsibilities

Serve as the primary point of contact for managers and associates regarding employee relations matters, providing guidance on policies, procedures, workplace concerns, and performance management issues.
Conduct and manage employee relations investigations, including workplace complaints, policy violations, harassment, discrimination, and other employment-related concerns. Document findings and recommend appropriate actions.
Partner with management to provide coaching and counseling on performance management, corrective actions, conflict resolution, employee development, and workplace best practices.
Maintain in-depth knowledge of employment laws, regulations, and company policies to ensure compliance and minimize organizational risk. Escalate issues as necessary and partner with legal counsel when appropriate.
Analyze employee relations trends, turnover data, engagement feedback, and workforce metrics to identify opportunities for improvement and recommend solutions.
Work closely with management and associates to strengthen workplace relationships, improve engagement, increase retention, and foster a positive organizational culture.
Lead full-cycle recruiting efforts for corporate, retail, and field positions, including workforce planning, sourcing, screening, interviewing, selection, offer management, and onboarding support.
Partner with hiring managers to develop effective recruiting strategies that attract qualified and diverse talent while meeting staffing objectives and timelines.
Utilize multiple sourcing channels, including job boards, social media, employee referrals, networking, recruiting events, and direct sourcing to build talent pipelines.
Manage candidate experience throughout the recruitment process, ensuring timely communication and a positive employer brand.
Analyze recruiting metrics, hiring trends, and workforce needs to improve recruiting effectiveness, time-to-fill, quality of hire, and retention outcomes.
Participate in onboarding initiatives and collaborate with business leaders to ensure successful assimilation of new associates into the organization.
Support talent management and succession planning initiatives by identifying internal talent and assisting with development opportunities.