Human Capital Systems Manager

Harris•Upper Marlboro, MD

8d•$111,061 - $166,591

About The Position

The Human Capital Systems Manager leads the day-to-day operation and support of Workday and supporting Human Capital systems. The role is responsible for system stability, data quality, consistent execution of employee lifecycle processes, and dependable support for employees and People Leaders. It combines hands-on systems support, operational coordination, and people leadership, with a focus on onboarding, employee changes, and offboarding. The manager leads a team of four direct reports, sets priorities, monitors support work, develops team capabilities, and coordinates with Human Capital, Payroll, Technology, Operations colleagues, and vendors. The role also contributes operational insight to system testing, rollout, implementation, and ongoing maintenance of optimizations. It is not solely responsible for long-term systems strategy or system optimizations, but helps identify recurring issues and support sustainable process improvements.

Requirements

At least 6 years in a Human Capital Systems, HRIS Analyst, or HRIS Administrator capacity.
Hands-on Workday experience and strong knowledge of HRIS platforms and connected systems, including how configuration, data, and integration changes affect business processes.
Experience managing daily HRIS support and partnering with Human Capital, Payroll, Technology, and process improvement colleagues.
Advanced Microsoft Excel skills, including PivotTables, VLOOKUPs, and other functions and formulas.
Excellent written and verbal communication skills and ability to work effectively across teams and levels.
Organized, self-directed approach with a track record of taking ownership and following work through to completion.

Nice To Haves

Bachelor’s degree in HR Management, Business Administration, Computer Science, Information Systems, or a related field.
PMP, SHRM-CP, SHRM-SCP, SPHR, or Prosci Change Management certification.

Responsibilities

Manage the daily operation and support of Workday and supporting Human Capital systems, including onboarding, employee changes, and offboarding.
Coordinate support requests, set team priorities, monitor progress, and escalate issues affecting employees, payroll, or business operations.
Oversee routine configuration, business processes, security, reporting, and data quality, ensuring operational changes are tested, documented, and implemented consistently.
Coordinate troubleshooting for Workday and connected workforce and timekeeping systems, including Lumber, WennSoft, and BCX, with Operations, Technology, and vendors.
Identify recurring issues and process gaps, resolve operational problems, and partner with Operations colleagues on root-cause analysis and sustainable improvements.
Lead four direct reports by setting responsibilities, developing capabilities, supporting cross-training, and balancing workloads.
Partner with Operations colleagues on optimizations, automation, and new functionality.
Contribute operational requirements, support testing and rollout, and ensure updated processes can be maintained by the team.
Provide hands-on guidance and people leadership so the team can resolve issues, meet operational needs, and maintain clear documentation.
Coordinate with business partners to understand priorities and address downstream impacts.
Maintain daily system support, stability, data quality, and consistent execution of employee lifecycle processes.