HubSpot Operations Manager

Havenly•Denver, CO

3d•Onsite

About The Position

Havenly Brands is seeking a HubSpot Operations Manager to oversee the health and strategy of their HubSpot ecosystem across multiple brands. This is a system owner role, not a ticket queue, and will involve working on-site in Denver with sales, retail, and marketing teams. The primary goal is to identify and fix issues within HubSpot that may be costing revenue, and to build effective routing, sequences, and customer communications to drive sales. The role requires managing HubSpot for multiple brands, ensuring data quality and governance, providing first-line HubSpot support, and maintaining integrations with other systems.

Requirements

3+ years of hands-on experience administering HubSpot, including Sales Hub workflows, sequences, custom properties, pipelines, and reporting.
High attention to detail and a commitment to data accuracy.
Experience managing HubSpot across multiple brands, business units, or portals.
Experience designing lead routing and lifecycle logic for customers arriving online, in store, and by phone.
Experience supporting sales teams directly, including pipeline management and deal stage design.
Highly responsive to internal stakeholders.
Ability to approach ambiguous problems by figuring out what's broken and acting on it.
Ability to move fast, take ownership of outcomes, and hold oneself to a high bar.
Ability to collaborate well across teams with a low-ego, no-drama approach.
Genuinely curious about AI-assisted tools and eager to adopt them.

Nice To Haves

Experience with Marketing Hub.
Experience with e-commerce or telephony integrations (e.g., Magento, Dialpad).
Experience with SQL and data warehouse syncs (e.g., Snowflake, Fivetran).

Responsibilities

Run proactive audits of workflows, sequences, enrollment triggers, deal stages, and integrations to find and fix issues.
Manage HubSpot for multiple brands, ensuring clean separation within a shared portal or consistency across separate portals.
Define and enforce property definitions, naming conventions, deduplication, and owner/team assignment for data quality and governance.
Provide same-day responses to HubSpot requests from sales, retail, and marketing teams, documenting fixes and training teams.
Maintain and QA integrations with Dialpad, Magento, data warehouse, and other systems.
Design how customers are handled based on their entry point (swatch order, walk-in, phone, chat, trade sign-up, web form), defining routing, ownership, lifecycle stage, and follow-up.
Build, QA, and continuously improve sequences and automated communications across the customer journey.
Monitor sequence, workflow, and sales activity performance, building dashboards for key metrics.
Build and launch new workflows and automation as initiatives evolve, translating business needs into scalable builds.
Keep stakeholders updated on progress, blockers, and completed work.
Stay current on HubSpot releases.