HubSpot CRM & Sales Support Specialist - Freelance, Remote

Magic

8d•Remote

About The Position

Our client is a growing online marketplace in the recreational rentals space, connecting everyday adventurers with local businesses that rent out gear like bikes, kayaks, boats, and paddleboards. As a lean, founder-led startup, they're focused on making it fast and easy for customers to search, compare, and book equipment — while also supporting the rental partners who supply that inventory. They're currently modernizing their internal systems to support their next stage of growth, starting with a full CRM overhaul. This role exists to solve a critical operational bottleneck: the client's sales and customer support functions are currently held back by a clunky, inefficient CRM system with no in-house bandwidth to fix it. Without a proper migration to HubSpot and someone dedicated to owning it, the founder remains the default owner of CRM upkeep, training, and process — pulling focus away from growing the business, and putting the sales team's efficiency and the company's ability to scale at risk. This hire is being brought in to take full ownership of that transition, then stay on as the go-to person for sales support and eventually customer success, so the systems and processes underpinning the client's growth are stable, proactive, and no longer dependent on any one person to keep running.

Requirements

Hands-on experience with HubSpot CRM (Sales and Service tools) — non-negotiable
Prior experience with CRM data migration (Freshsales/Desk to HubSpot preferred, or similar platform migration experience)
Background in sales operations or sales support
Strong written and verbal English communication skills
Demonstrated reliability: consistent attendance and proactive, self-directed follow-through
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home

Nice To Haves

Deep familiarity with HubSpot Sales Hub and Service Hub
Comfort managing CRM data migrations and data hygiene
Experience building email/marketing sequences and sales templates
Reporting and CRM administration skills
Quick to learn and adapt to new tools and platforms (e.g., Google Workspace, internal customer success platforms)
Proactive communicator — you flag issues before they become problems, not after
High accountability and ownership mentality
Comfortable working independently with minimal oversight
Customer-centric mindset with a service-oriented approach
Strong organizational skills and attention to detail
Adaptable and resourceful in a lean, fast-moving startup environment

Responsibilities

Lead the end-to-end migration of data from Freshsales/Desk into HubSpot
Configure and set up HubSpot Sales and Service tools to match the client's workflows
Troubleshoot migration issues and ensure a smooth, low-disruption transition
Manage day-to-day CRM upkeep, data entry, and account maintenance in HubSpot
Build and manage sales and marketing sequences, including email templates and follow-ups
Support onboarding and training for accounts moving through the sales pipeline
Produce recurring sales operations reporting
Provide front-line customer support and troubleshooting once ramped up on the client's platform
Handle light content writing for customer-facing communications
Build toward a broader customer success role as familiarity with the platform grows
Deliver onboarding and light training to the client's internal team on new HubSpot workflows
Act as the internal point of reference for HubSpot best practices, reducing reliance on the founder
Maintain proactive, consistent communication with the client on progress, blockers, and priorities
Ensure reliable attendance and follow-through on committed tasks and deadlines