HUB / Pharma Customer Success Manager

careviso • Vienna, VA

4d • Hybrid

About The Position

The HUB/Pharma Customer Success Manager helps manage, maintain, and grow careviso’s existing HUB customer base. The position strengthens client relationships, supports ongoing service delivery, and identifies opportunities to increase engagement and volume within existing accounts. The manager builds relationships with key contacts, including program managers and eServices teams, serves as a primary point of contact for customer needs, and monitors SeeQer volume to help identify opportunities.

This is a hybrid position based in Vienna, Virginia, and is not remote. During approximately the first one to two months of onboarding and training, employees work onsite four days per week. After training, the schedule transitions to a hybrid model with two to three onsite days per week, including at least two days for in-person collaboration. Candidates must live within reasonable commuting distance of an office location. Travel is required up to 20% of the time.

The position is open to candidates ranging from entry to mid level, with one to two years out of college given as an example of entry-level experience and four years of account-management experience as an example of mid-level experience. Healthcare industry experience is preferred but not required. Compensation includes a competitive salary plus commission and a comprehensive benefits package.

Requirements

• Demonstrated account-management experience and ability to develop relationships and grow business within an assigned territory.
• Strong customer-service skills and a high sense of urgency.
• Strong attention to detail and ability to manage competing priorities.
• Ability to analyze and manage large data sets in various formats.
• Proficiency in Excel, Word, and Salesforce.
• Excellent written and verbal communication skills.
• Ability to work onsite in Vienna, Virginia, during the initial training period and onsite two to three days per week afterward; candidates must reside within reasonable commuting distance of an office.
• Ability to travel up to 20%.
• Authorization to work in the United States.

Nice To Haves

• Healthcare industry experience is preferred but not required.

Responsibilities

• Handle customer inquiries and questions as a priority, providing timely and accurate responses.
• Manage multiple accounts and client relationships simultaneously with strong attention to detail.
• Resolve technical, service, and customer objections effectively.
• Develop a strong understanding of the Careviso suite of services and how they integrate into customer workflows.
• Schedule recurring conference calls and proactively solve customer problems within established response timelines.
• Collaborate with internal teams to support customer prioritization and satisfaction.
• Monitor SeeQer volume and help identify growth opportunities within existing accounts.
• Carry out responsibilities professionally, urgently, and with a customer-first mindset.

Benefits

• Competitive salary plus commission.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed