HUB / Pharma Customer Success Manager

careviso•Vienna, VA

1d•Hybrid

About The Position

The HUB/Pharma Customer Success Manager helps manage, maintain, and grow careviso’s existing HUB customer base. The role strengthens client relationships, supports service delivery, and identifies opportunities to increase engagement and volume within current accounts. It builds relationships with key contacts, including program managers and eServices teams, and serves as a primary point of contact for customer needs while monitoring SeeQer volume and identifying potential opportunities. This is a hybrid position based in Vienna, Virginia, and is not remote. During approximately the first one to two months of onboarding and training, employees are expected to work onsite four days per week. After training, the schedule transitions to onsite work two to three days per week, including at least two days of in-person collaboration. Candidates must live within a reasonable commuting distance of an office location. Travel of up to 20% is required. The role offers the opportunity to work with leading healthcare organizations and contribute to patient access and outcomes by maintaining client relationships, supporting growth initiatives, and ensuring high-quality service. Compensation includes a competitive salary plus commission and a comprehensive benefits package.

Requirements

Demonstrated prior account management experience, including the ability to develop relationships and grow business within an assigned territory.
High sense of urgency and exceptional customer service skills.
Strong attention to detail and ability to manage competing priorities.
Ability to analyze and manage large data sets in various formats.
Proficiency in Excel, Word, and Salesforce.
Excellent written and verbal communication skills.
Candidates must reside within a reasonable commuting distance of an office location.
Authorization to work in the United States.

Nice To Haves

Healthcare industry experience is preferred but not required.
The role is open to entry-level candidates, described as approximately one to two years out of college (a Biology degree is given as an example), through mid-level candidates with approximately four years of account management experience.

Responsibilities

Handle customer inquiries and questions as a priority, providing timely and accurate responses.
Manage multiple accounts and client relationships with strong attention to detail.
Resolve technical, service, and customer objections effectively.
Develop an understanding of the Careviso suite of services and how they integrate into customer workflows.
Schedule recurring conference calls and proactively solve customer problems within established response timelines.
Collaborate with internal teams to support customer prioritization and satisfaction.
Monitor SeeQer volume and help identify growth opportunities within existing accounts.
Carry out responsibilities professionally, urgently, and with a customer-first mindset.