Hub Manager 12 months FTC

Halfords•Chesterfield Court House, VA

4h•£45,000 - £57,000

About The Position

The Hub Manager is a 12-month fixed-term position with on-target earnings of up to £57,000, comprising a £45,000 base salary and a monthly bonus scheme offering additional earnings of up to £12,000 per year. The role manages a skilled team of up to 44 colleagues, including Warehouse colleagues, Mobile Technicians, Team Leaders and Assistant Managers. It involves working 44 hours per week over five days, within operating hours of 6am–8pm, and every other weekend. The Hub Manager ensures vans and team members are prepared for the day so that vehicles can promptly deliver services to customers at home or work. The role provides technical support to Tyre Fitters and Technicians and may involve serving customers face to face. Responsibilities also include overseeing goods in, opening and closing the Hub, mentoring and leading the technician team, and ensuring a high-quality, cost-effective service that complies with processes, procedures, legal requirements and health and safety standards. The successful candidate will act as a positive company ambassador and coach, taking a supportive interest in the team. The role offers recognised training linked to the employee’s skills and experience, along with a range of rewards and benefits.

Requirements

Experience managing large teams; Motor Trade experience is not essential.
Computer literacy and clear verbal and written communication skills across all levels.
Ability to identify training needs and develop team members.
Ability to identify opportunities to improve team performance.
Experience working in a customer-focused environment.
Experience conducting face-to-face interviews.
A full driving licence with no more than 6 points, held for at least 12 months.

Responsibilities

Manage a team of up to 44 Warehouse colleagues, Mobile Technicians, Team Leaders and Assistant Managers.
Ensure Hub vehicles and team members are prepared for the day and vans are ready to deliver services promptly.
Provide skilled support to Tyre Fitters and Technicians, using technical ability and serving customers face to face when required.
Take responsibility for goods in and for opening and closing the Hub.
Mentor and lead the technician team, supporting delivery of a high-quality, cost-effective service.
Follow processes and procedures and comply with the legal framework and health and safety requirements.
Coach and support team members and act as a positive ambassador for the company.

Benefits

Holiday and contributory company pension.
Pool car for travel across sites.
Store discount, including 25% off most products across Halfords and Tredz.
Employee discount of up to 50% off garage bills at Halfords Autocentre.
Discount on Halfords Breakdown Cover, with bike cover included as standard for annual policies.
Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
Trade Price Bike Scheme, allowing employees to buy one significantly reduced bike per year from a range of bikes.
Life assurance.
Uniform.
Option to join the Sharesave scheme, saving to purchase shares at a 20% discount.
Cycle to Work scheme.
Wagestream financial planning app, with access to up to 30% of pay as it is earned and an automatic savings option.
Health Cash Plan with cashback towards healthcare costs and access to health and well-being services.
Industry-leading recognised training linked to skills and experience.