Hub Customer Service Representative II

Williams-Sonoma•City of Industry, CA

4d•Onsite

About The Position

The Hub Customer Service Representative II supports daily operations at the Home Delivery HUB in City of Industry, California. The role helps the In-Source and Out-Source Operations Manager ensure daily scheduling needs for multiple customer orders are properly executed. It also handles escalated customer matters using one-call resolution, supports dedicated customer email boxes, and assists with special projects and other assigned duties. This is an onsite, in-office position.

Requirements

High school diploma or equivalent.
At least 1 year of experience in customer care or a call center.
At least 6 months of experience with CCUI, Compass, Dynamics, and Route Planner.
Intermediate to advanced Microsoft Office skills, including Outlook, Excel, and Word.
Demonstrated service approach in outbound and inbound calls, with problem-solving skills to research complex customer inquiries.
Strong written and verbal communication and documentation skills with internal and external customers.
Ability to plan and prioritize assigned tasks and complete customer inquiries within established timeframes.
Ability to sit and stand for long periods throughout the day.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Provide daily operations support to the In-Source and Out-Source Operations Manager at the Home Delivery HUB.
Ensure proper execution of daily scheduling needs for multiple customer orders.
Resolve escalated customer matters using a one-call resolution approach.
Support dedicated customer email boxes.
Assist with special projects.
Perform other duties as assigned.