Customer Service Representative II
About The Position
PDC Healthcare is seeking an experienced, autonomous, and tech-savvy Customer Service Representative to champion the customer experience. The role serves as a primary advocate for high-value accounts and supports the team in a fast-paced environment involving complex technical requests, multiple service channels, and regulatory requirements. As a Level II representative, the employee handles advanced problem-solving, end-to-end order processing, and cross-functional coordination, while helping elevate the capabilities of the broader team. This position is on-site at PDC's Murray, Utah office.
Requirements
- Experienced customer service representative.
- Autonomous and tech-savvy.
- Able to thrive in a fast-paced environment and navigate complex technical requests, multi-channel queues, and regulatory requirements.
- Able to perform advanced problem-solving, end-to-end order processing, and cross-functional coordination.
Responsibilities
- Validate and process high-volume requests received by phone, email, and digital chat, including complex new orders, custom quotes, samples, and pricing adjustments.
- Assist customers with completing specialized local, state, and federal forms required for proper transaction recording.
- Independently investigate the root causes of customer friction and troubleshoot complex billing and credit issues.
- Offer foundational product design recommendations.
- Coordinate with internal departments to obtain technical specifications or resolve systemic issues on behalf of customers.
- Orient, train, and mentor incoming customer service representatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
