Customer Service Representative II

Brady Corporation • Salt Lake City, OH

6d • Onsite

About The Position

PDC Healthcare provides end-to-end identification solutions, including printers, barcode scanners, wristbands, labels, and software that work with health system EHRs. Its solutions support identification of patients, clinicians, medications, specimens, and more across the continuum of care. PDC also provides identification solutions for hospitality, entertainment, and event markets and is powered by Brady.

The Customer Service Representative II is an experienced, autonomous, and tech-savvy customer advocate, serving as a primary contact for high-value accounts and a key member of the customer service team. The role operates in a fast-paced environment, handling complex technical requests, multi-channel queues, and regulatory requirements. This is an on-site position at the Murray, Utah office.

The representative handles advanced problem-solving, end-to-end order processing, and cross-functional coordination, while helping train and mentor other team members.

Requirements

• Experience in customer service at a level suited to handling advanced problem-solving and complex customer requests.
• Ability to work autonomously in a fast-paced environment and navigate multi-channel queues.
• Tech-savvy, with the ability to handle complex technical requests.
• Ability to manage end-to-end order processing, including complex orders, quotes, samples, and pricing adjustments.
• Ability to assist customers with specialized regulatory forms and resolve complex billing and credit issues.
• Ability to coordinate across departments and mentor other representatives.

Responsibilities

• Validate and process high-volume requests through phone, email, and digital chat, including complex new orders, custom quotes, samples, and pricing adjustments.
• Help customers complete specialized local, state, and federal forms required for transaction recording.
• Independently investigate customer issues, troubleshoot complex billing and credit problems, and provide foundational product design recommendations.
• Coordinate with internal departments to obtain technical specifications or resolve systemic issues for customers.
• Orient, train, and mentor incoming customer service representatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed