Customer Service Representative II

Genuine Parts Company•Chicago, IL

About The Position

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and fully met. The role may provide guidance to less experienced Customer Service Representatives or support specific customers. It responds to product inquiries, provides quotes, enters orders, and may handle more challenging inquiries based on experience and training. The position supports customer relationships and repeat business while helping maintain customer inventory and resolve order-related issues.

Requirements

Typically requires a high school diploma or GED and three to five years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Excellent written, verbal, and listening communication skills.
Ability to multitask and strong time-management skills.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.

Nice To Haves

Excellent driving record preferred.

Responsibilities

Respond to customer inquiries about products, provide quotes, and enter orders.
Place customer orders by telephone, fax, email, electronic methods, or walk-in counter sales.
Negotiate sale and purchase prices within established parameters to influence gross profit; adjust non-contract customer pricing as appropriate while maximizing profit.
Build customer relationships to encourage repeat business and drive process improvements.
Order items to maintain appropriate inventory levels for customers; orders up to $5,000 per line and $10,000 per purchase order may be placed without approval.
Expedite backorders.
Pull inventory and prepare orders for shipment to customers, as needed.
Source products from branch, distribution center, or supplier inventory.
Determine the most cost-effective shipping method for customer orders.
Handle customer returns, as needed.
Support specific customers, as needed.
Assist less experienced Customer Service Representatives with customer needs, locating items, and resolving problems.
Perform other duties as assigned.