Customer Service Representative II

Interplastic Corporation • St. Paul, MN

3d • Onsite

About The Position

The Customer Service Representative II manages customer interactions, order processing, and issue resolution with a high level of independence and responsibility. The role supports assigned customer accounts, coordinates with Sales, Supply Chain, and Operations, and ensures orders are executed accurately and on time. It helps maintain strong customer relationships, resolve issues efficiently, and improve service performance.

IP Corporation is a privately held, family-owned chemical manufacturing organization headquartered in Minnesota. It supports operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions for industrial applications. The company describes its culture as collaborative and customer-focused, with an emphasis on trust, teamwork, innovation, and continuous improvement.

Requirements

• High school diploma or equivalent.
• 2–4 years of experience in customer service, order management, or a related role.
• Strong understanding of customer service processes and order-to-cash workflows.
• Experience working with ERP systems such as SAP, Oracle, or similar.
• Proficiency with Microsoft Office tools.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating with cross-functional teams.

Nice To Haves

• Associate or bachelor's degree.
• Manufacturing or distribution experience.

Responsibilities

• Process and manage customer orders accurately and take ownership of their execution.
• Serve as a primary point of contact for assigned customer accounts.
• Respond to customer questions about orders, products, pricing, and delivery timelines.
• Coordinate with internal teams to support timely and accurate order fulfillment.
• Monitor order status and proactively communicate updates or potential issues.
• Resolve order discrepancies, billing concerns, and service issues independently when possible.
• Maintain accurate customer and order information in ERP and CRM systems.
• Identify opportunities to improve processes and the customer experience.
• Support onboarding and training of Customer Service Representative I team members as needed.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off.
• 401(k) with company match.
• Opportunity for learning, development, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED