Hub Administrator- Garland

Pella Windows & Doors•Dallas, TX

1d•Hybrid

About The Position

The Hub Administrator is responsible for managing the site office and warehouse staff, including hiring, training, and performance management. This role also involves handling escalated customer issues, proactive communication with the Hub Manager, and collaborating with other business leaders to ensure service levels are met. The administrator will act as a backup for various local needs such as Customer Service, Order Fulfillment, HR, and Office operations. Additionally, they will maintain accurate inventory records through cycle counts and physical inventories, manage staffing needs, and oversee the ordering of site supplies. The position also includes submitting and processing MVRs for driver approvals and overseeing the business in the absence of the Hub Operations Manager.

Requirements

Some college with a minimum of 3 years’ experience in related field or equivalent combination of education and experience
Proficiency with Microsoft® Word, Excel, and Outlook software applications
Excellent verbal and written English language skills
Good public relations, public speaking, and customer service skills
Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers
Must display excellent phone and email etiquette
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers
Must be a team player and exhibit a strong desire to learn and promote self-growth
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion
Attention to detail is required
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines
Must be able to develop trust, respect, and confidence of customers, coworkers, and managers
Must present in a clean and neat physical appearance
Must be able to investigate issues and resolve conflicts in the best interests of the business and our customers
Ability to perform calculations using units of money, time, measurement, etc.
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth
Ability to apply basic concepts of algebra, geometry, and general business math

Nice To Haves

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
English/Spanish bilingual is preferred
Will be expected to develop proficiency in Avanti software (i.e., FeneVision, etc.) and become familiar with Apple iOS

Responsibilities

Manages site office and warehouse staff including, hiring, training, performance management and overall development
Responsible for handling escalated customer issues and providing timely resolution
Proactively communication of issues with the Hub Manager
Work cross functionally and collaborate with other business leadership to deliver expected levels of service
Act as a backup to support local needs in Customer Service, Order Fulfillment, HR, and Office
Maintain accurate inventory records which may require cycle count and physical inventories
Manage staffing needs, interviewing and onboarding of new hires
Submit and ensure timely processing of MVRs for company vehicle driver approvals
Coordinates with purchasing department to order sites supplies as needed
Oversees the business in the absence of the Hub Operations Manager
Ability to self-direct and prioritize tasks as needed
Ability to be innovative and be agile to changing business conditions
Exceptionally well organized and efficient to meet commitments
Other duties as assigned