Replenishment Lead (Garland, TX)

US Foods•Garland, TX

2d•$60,000 - $90,000•Onsite

About The Position

This role sits within the Replenishment Buying organization and is stationed at the Market level. The Replenishment Lead runs supporting operations for Replenishment activities within a market, owning logistics, sales, and costing coordination for product orders. This individual acts as the face of Replenishment in the market and works with the VP Sales and VP Operations to ensure any immediate need for a product is met. The role ensures the Replenishment function at the Market delivers on commitments, including maintaining continuity of product supply, while meeting key performance service indicators (KPI). The Replenishment Lead connects the market to the Replenishment Service Center (RSC) through constant communication, update calls, and collaboration with the RSC on demand changes and special projects. They monitor the quality of inbound products and execute replenishment functions according with US Foods policies and procedures. This role provides subject matter expertise on the supply chain systems, replenishment policies and procedures. Additionally, the Replenishment Lead manages Replenishment Assistants who support Replenishment operations in the market. This role will be onsite 5 days a week (Monday - Friday) in Garland, TX.

Requirements

5 years of purchasing work experience required
proven experience of influencing people / management
Extensive food service knowledge and supply chain experience.
Proficient with various Desktop software (e.g., Excel, MS Word, PowerPoint).
Strong interpersonal skills and ability to collaborate cross-functionally and draw linkages to business
High attention to detail, strong customer orientation, and fact-based decision making

Nice To Haves

Food service purchasing and management experience
Possess a high degree of diplomacy, tact, tenacity and persistence to deal effectively with other stakeholders
Proficiency in data analysis & visualization tools (i.e., Excel, Sigma, Tableau, PowerBI, etc.)

Responsibilities

Daily replenishment duties and KPI monitoring: Work with Area Buyers and Replenishment Assistants to ensure key Replenishment functions are being fulfilled
Monitors inbound product for quality levels and investigates any product concerns and product returned from customer due to quality concerns.
Manages and executes at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory.
Assists and follows up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management.
Through Replenishment Assistant, manages the Credit Debit Memo Request process, drop ship billings.
Tracks key service performance indicators for a Market including: Customer Service Level, Inventory Loss Minimization, Days Inventory on Hand (DIOH), Customer Order Fill Rates, Excess and Obsolete Inventory Reserve (shared), Managed Cases/Freight Income, Inbound Cases/Pallet, Slow and Dead Inventory (Shared), Special Order Response Time.
Market staff coordination: Drive process consistency and build strong relationships with cross functional partners overseeing the market.
Works directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments.
At times, negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment.
Ensures line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information.
Participates in regular market status calls to identify & remedy service issues, spoilage risks, etc.
Area Buyer support & coordination: Support the Area buying team with routine buying support tasks.
Report Reviews: Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary.
Logistics and Costing tasks: Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS).
Provide buying coverage: Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth.
Team leadership & continuous improvement: Manage a team of Replenishment Assistants and drive continuous improvement within the team.
Specifically providing: Subject matter expertise: Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service.
Continuous improvement: Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes.
Clear communication channels: Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers.
Culture building: Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team.
Coaching: Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team.
Feedback: Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance.