HSS Field Service Manager

Alfa Laval • Greenwood, IN

8d • $110,000 - $120,000 • Hybrid

About The Position

As a HSS (High Speed Separator) Field Service Manager, you will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensuring operational excellence while balancing the needs of the customer, the business, and the team. This role is also a key connector between Sales and Technicians, driving strategic execution and commercial opportunities. This is a remote or hybrid position located in Houston, TX, Greenwood, IN or Richmond, VA.

Requirements

• Post-high school technical education or an Associate’s/Bachelor’s degree (preferred)
• 5+ years of field technical or technical /commercial sales experience.
• Deep knowledge and experience with Alfa Laval branded products or HSS.
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Solid computer and digital competence.
• Willingness and availability to travel 30% including to remote areas.

Nice To Haves

• Prioritize candidates who reside in the US or have an established presence in the area.

Responsibilities

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and acts as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.
• Manage performance issues appropriately and ensure effective people management, including in remote areas.
• Ensure the team is equipped with the right tools and resources.

Benefits

• Healthcare
• Dental plans
• Vision plans
• Wellness program
• 401(k)
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree