HRSS Specialized Support Manager

MGM Resorts International • Las Vegas, NV

4d • Onsite

About The Position

The HR Shared Services Tier 2 Manager (Absence. Benefits & Escalations) is responsible for supporting the Supervisor in managing day-to-day operations of the HRSS Tier 2 Teams. The candidate will drive self-service, implement and manage automations, manage process improvements, and coach and develop team members. This role is required to analyze operational trends to identify training opportunities and potential process improvements. This position is accountable for ensuring all escalated employee, manager and HR team inquiries are accurately addressed in a professional and timely manner within established SLAs. This role will require professionally communicating with partners, vendors. As member of HRSS management team, the HRSS Manager ensures that HR service needs are addressed in the most responsive and efficient manner possible with a focus on providing exceptional service to the organization.

Requirements

• Bachelor's Degree Required
• 2+ Years of prior relevant experience in HR, benefits administration, absence administration, or HR operations required

Responsibilities

• Lead absence & benefits project initiatives by coordinating testing, tracking progress, identifying risks, and ensuring timely completion of assigned deliverables by ensuring processes meet compliance requirements (Department of Labor, ERISA, HIPAA, COBRA, ACA).
• Lead change management for HRSS process, policy, and technology updates by developing communication and training plans, engaging key stakeholders, and monitoring adoption to ensure a smooth transition and sustained improvements.
• Ensure the Absence Management team is operating in accordance with company policy and Federal, State and local regulatory requirements.
• Drive self-service, implementation, management of automations, and process improvements, while coaching, developing, and leading a team.
• Identify opportunities for continuous improvement by analyzing workflows, trends, and performance outcomes that leads to the implementation of solutions to improve efficiency, accuracy, and service quality.
• Create and maintain governance of HRSS Resources, including SOPs, Knowledge Base articles and continuous training materials.
• Implement and manage new and existing automations, focusing on the improvement of SLAs and the employee experience.
• Create and maintain a work environment that promotes guest service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfactions to ensure quality hiring, training, and succession planning that encompasses the company’s diversity commitment.
• Monitors performance against service level targets and modifies processes, workflow, staffing, and other resources to achieve target results.
• Responsible for conducting on-site trainings, Kaizen participation.
• Support the Benefits Administration team by partnering with corporate benefits, payroll and vendors to resolve escalated enrollment, eligibility, life-event and billing inquiries.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager