HRIS SERVICES COORDINATOR

Apis Services Inc• PA, US, PA

9d•$60,000 - $65,000•Remote

About The Position

At Apis Services, we believe our employees are our most valuable resource. Behind every successful program, every supported individual, and every thriving affiliate is a team of dedicated professionals working together to serve those who serve others. We're seeking a customer-focused, detail-oriented HRIS Services Coordinator – ONE HR Services (Tier 1) to join our growing HR team. In this role, you'll be the first point of contact for employees and managers across multiple states and affiliates, helping deliver an exceptional HR experience through our centralized ONE HR service model. Whether you're building on your HR experience or looking to expand your expertise in HR operations, technology, and employee services, this role offers meaningful work, professional growth, and the opportunity to make an impact across the organization. Apis Services is a mission-driven organization that provides administrative, operational, and professional support to a network of affiliates delivering behavioral health, intellectual and developmental disability, education, and human services programs throughout the United States. Our employees help create the infrastructure that allows thousands of individuals and families to receive critical services every day. We believe in integrity, collaboration, innovation, and providing exceptional support to both our employees and the communities we serve. As part of our ONE HR initiative, we're building a consistent, service-focused employee experience that provides timely, professional HR support while enhancing efficiency, accountability, and employee satisfaction.

Requirements

High school diploma required; Bachelor's degree in Human Resources, Business Administration, or related field preferred
Previous experience in HR, HR operations, employee services, customer service, or administrative support
Strong verbal and written communication skills
Ability to maintain confidentiality and exercise sound judgment
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications

Nice To Haves

Experience supporting HR service centers or shared services environments
Experience using HRIS, case management, ticketing, call center, or service management systems
Experience with ADP or other HR technology platforms
Knowledge of human resources practices and employee support processes

Responsibilities

Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services
Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems
Resolve routine HR questions at first contact whenever possible
Create, update, document, and close HR service cases accurately and timely
Maintain ownership of employee inquiries through resolution or approved handoff
Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions
Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience
Protect confidential employee information and maintain compliance with privacy requirements
Utilize knowledge articles, SOPs, and service resources to provide consistent guidance
Monitor open cases and ensure timely follow-up and resolution
Identify recurring trends and opportunities to improve the employee experience
Participate in service improvement initiatives, system enhancements, and process optimization efforts
Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities