HRIS Coordinator

SWBC•Bulverde, TX

8d•Onsite

About The Position

SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees. Every day is different, and you will not perform the same repetitive tasks, instead enjoying the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.

Requirements

Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
Minimum of two (2) years of experience in customer service.
Proficient with technology.
Ability to retain information and apply gained knowledge to the next situation.
Ability to assist with complex and customer facing software implementations.
Ability to work in a fast-paced team environment.
Demonstrated ability to troubleshoot technical issues.
Excellent communication skills (both written and verbal).
Ability to work independently as well as part of a team.
Excellent analytical and time management skills.
Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
Proficient in the latest web technologies and working knowledge of various operating systems.
Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.
Able to work efficiently and manage workload independently.
Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.

Nice To Haves

Quick learner
Technical aptitude skills
Able to manage projects and deadlines independently
Ability to enjoy the variety this role brings
Ideal candidate must be a quick learner who possesses strong tech skills

Responsibilities

Provides clients with telephone and online support.
Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
Assists in the development of support plans for clients.
Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
Participates in discovery sessions with customers to define requirements.
Stays up to date on the latest product features, functionality and new releases.
Acts as a subject matter expert both internally and with customers.
Builds delivery best practices and processes by leveraging your implementation and consulting experience.