HRIS Consultant - Office of Human Resources - UTK

University of Tennessee•Knoxville, TN

6h•$58,000 - $63,000•Onsite

About The Position

The HRIS Consultant supports the University of Tennessee, Knoxville Campus Human Resources office by troubleshooting DASH (Oracle HCM) system and HR/payroll issues, maintaining data accuracy and integrity, auditing reports, and improving processes. The role tests system changes and upgrades, prepares training documentation and job aids, and communicates system updates to HR partners and end users. The consultant provides DASH system and payroll support, including researching and resolving processing and data issues, coordinating off-cycle payroll requests, supporting timecard and paycheck processes, and responding to inquiries from campus partners. The position also performs system testing and audits, helps protect data security and privacy, identifies recurring data problems, recommends solutions, and supports the implementation of system and process improvements. The role provides training and system support to HR partners and end users, manages special projects and large-scale campus processes such as performance reviews and merit processes, and cultivates effective working relationships through clear, timely communication. The position is based in Knoxville and is onsite.

Requirements

Education in business, human resources, information technology, or a related field.
Two years of HRIS experience.
Experience with HR software.
Experience with process improvement.
Ability to create reports.
Strong MS Excel skills.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Excellent technical abilities and ability to research and troubleshoot problems.
Ability to maintain composure in complex, high-pressure situations.
Ability to work professionally and confidently with varying levels of the organization.
Ability to work as part of a team.

Nice To Haves

Experience with Oracle.

Responsibilities

Troubleshoot and resolve HR processing and data issues through research, testing, and consultation with technical analysts at the UT System office.
Manage off-cycle payroll requests and act as a liaison between campus departments and the System Payroll office.
Respond to campus partner requests and inquiries through phone, email, and messaging in a caring, concise, and timely manner.
Support payroll processes by approving timecards, auditing missing timecards and paychecks, and communicating with campus departments and Payroll to resolve potential issues.
Ensure data accuracy and integrity and proactively identify and correct problems.
Manage data security and privacy to ensure compliance with applicable regulations.
Perform quarterly upgrade testing, identify necessary changes, verify upgrades, and communicate changes or deficiencies to system and campus partners.
Identify and resolve issues by recommending and implementing solutions after upgrades.
Test system changes and new functionality to confirm roles and systems operate as expected.
Maintain knowledge of HRIS industry standards, trends, and best practices and recommend consistent changes and improvements.
Identify trends in data problems and recommend process changes to resolve recurring issues.
Provide system support and training to HR partners and end users; identify training needs and develop and deliver training.
Create DASH training materials and job aids for distribution.
Manage special projects to ensure effective and timely completion.
Support large-scale projects, including performance review and merit processes, by managing timelines and working with campus partners.
Identify inefficiencies and recommend processes to address them.
Create and implement solutions to address system deficiencies.
Cultivate relationships with HR partners through ongoing effective communication.