HRBP Director, GTM Sales

ServiceNow • Austin, TX

19d

About The Position

As a strategic thought partner to executive-level GTM Sales leaders, the HR Business Partner Director translates business goals into people strategy across talent, leadership development, organization design, and culture. The role owns the people strategy and functional people plan, bringing data and foresight to decisions related to growth, productivity, and margin. The Director serves as the voice of the business within HR, aligning HRBP, COE, and shared services partners to deliver fit-for-purpose solutions for a matrixed, AI-native sales organization.

The role shapes and leads the functional people strategy, advises executive leaders on how people decisions affect business outcomes, and leads strategic workforce planning, talent reviews, calibration, and succession planning. It also coaches senior leaders, anticipates people risks, uses data to guide and improve decisions, coordinates HR partners to resolve business needs, and ensures strategies account for regional and local-market complexity.

Requirements

• 10+ years of experience in senior HR business partnering or equivalent, including direct executive client support, management coaching, and team development.
• Hands-on experience applying AI in HR or business work, such as using AI tools, automating workflows, or interpreting AI-driven insights to improve decisions.
• Proven ability to lead through change in a high-growth, ambiguous, fast-paced environment.
• Ability to operate strategically, operationally, and tactically, from long-term direction through day-to-day execution.
• Outstanding interpersonal and communication skills, with credibility communicating effectively up and down the organization.
• Confidence to respectfully challenge and influence senior business decisions.

Nice To Haves

• Experience in a technology or SaaS business, ideally supporting a sales or go-to-market organization.

Responsibilities

• Shape and lead the functional people strategy, connecting talent, leadership, and culture priorities to the business plan.
• Advise executive leaders on how people decisions affect revenue risk, productivity, and margin, and influence resulting business choices.
• Lead strategic workforce planning, including headcount, spans and layers, and role design, to support efficient growth within planned investment.
• Run calibration, succession planning, and talent reviews for senior leaders, and build bench strength for critical roles.
• Coach senior leaders on people leadership and team development, including adoption of AI-enabled tools and ways of working.
• Anticipate people risks, including attrition in critical roles, change fatigue, and capability gaps, and develop mitigation and contingency plans.
• Use people data and trends to measure impact, guide decisions, and continuously improve programs.
• Serve as the single point of contact for senior business leaders, coordinating HRBP, COE, and shared services partners to address their needs.
• Navigate regional and matrixed complexity, ensuring people strategies are culturally sensitive and suited to local market realities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed