HRA Representative

Leon Medical Centers • Miami, FL

2d • Onsite

About The Position

The Health Risk Assessment (HRA) Representative plays a vital role in guiding members through their annual CMS-mandated health risk assessment. This position requires a poised, self-directed professional who excels in a fast-paced, member-focused environment and consistently delivers high-volume performance, completing 100+ assessments each day. The role is both impactful and essential to supporting improved member health outcomes.

Requirements

• Fluency in English and Spanish required.

Responsibilities

• Have a full understanding of the questions asked in the health risk assessment form.
• Prepare HRA forms to be completed daily based on the list of members with an appointment at the Center for the day.
• Round the different departments at the Center and track patients that need assistance with the questionnaire once they have checked in for their scheduled appointment.
• Assist members with completing the questionnaire by reading the questions, writing their responses, and explaining any questions the member may have.
• Electronically transcribe member responses at the end of the day and submit paper copies to the Medical Records Department for scanning.
• Contact patients via telephone who missed, canceled or rescheduled their appointment at the end of the day in an attempt to collect the member’s responses via telephone.
• Create a work relationship with the Center personnel and work together to help communicate about pending patients.
• Send via interoffice to the Health Plan any completed HRAs left at the Center on the Health Plan Box.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed