HR Transformation Consulting Associate

Mercer•New York, NY

3d•$75,500 - $151,000•Hybrid

About The Position

Marsh is seeking an HR Transformation Consulting Associate to join its Career Consulting team within the people and investments business. Based in New York City, this hybrid role requires working in the office at least three days per week. The position supports client transformations involving HR operating models and service delivery, work and role redesign, skills-based workforce strategies, reskilling and upskilling, talent processes, and technology-enabled ways of working. The team combines people expertise, data, strategy, and emerging technologies to help clients turn workforce and HR strategies into practical, lasting improvements. The associate conducts research and analysis, contributes to recommendations, and prepares client-ready presentations and reports with guidance from senior consultants. The role also supports client interviews, workshops, and project delivery, and explores how AI, automation, HR technology, and other digital tools can modernize HR operations and improve workforce outcomes.

Requirements

Bachelor’s degree, ideally in business, human resources, organizational psychology, technology, or a related field.
Three years of experience in consulting or HR roles.
Excellent communication skills to engage diverse audiences and build strong client relationships.
Enthusiasm for learning and applying new digital tools and AI innovations in HR and workflows.
Ability to thrive in a fast-paced environment and manage multiple priorities with attention to detail.
Strong organization and attention to detail, and ability to manage assigned tasks and deadlines with guidance.
Proficiency in Microsoft Office, especially Excel and PowerPoint.
Interest in the future of work, workforce skills and development, HR’s evolving role, organizational design, or technology-enabled change.

Nice To Haves

Familiarity with data visualization or analytics tools.
Experience or coursework related to HR optimization, digital transformation, or AI applications in business.
Skills in data analysis platforms, programming, or digital project management.
Familiarity with HR operating models or talent processes such as skills assessment, reskilling, upskilling, performance, career pathways, or internal mobility.
Experience using AI-enabled tools for research, analysis, or content development, with appropriate review and judgment.
Passion for exploring how technology can solve real-world HR challenges.

Responsibilities

Support client engagements involving HR and workforce transformation, including HR operating model and service delivery improvements, work and role redesign, and people program effectiveness.
Research trends in AI, automation, HR technology, and the changing nature of work to help clients modernize HR operations.
Collaborate with clients and senior team members to understand business, HR, and workforce challenges and contribute practical recommendations.
Own defined project activities and deliverables, including conducting analysis, synthesizing findings, developing recommendations, and preparing client-ready materials with guidance from senior consultants.
Research and analyze data on workforce skills, roles, talent processes, workforce planning, HR operations, and broader HR transformation priorities.
Contribute to assessments of HR operating models, processes, organizational structures, and ways of working, including potential impacts of work and role redesign on talent systems.
Apply AI-enabled tools to enhance consulting delivery and explore opportunities to improve HR services and redesign work using AI, automation, and emerging technologies.
Develop presentations, reports, and recommendations that translate analysis into actionable HR solutions.
Participate in team problem-solving sessions to shape practical and innovative solutions for client challenges.
Prepare for and participate in client interviews, workshops, and working sessions, and support coordination and execution of project activities for timely, high-quality delivery.