HR Training Coordinator

APACHE CASINO HOTEL•Lawton, OK

6d•Onsite

About The Position

Apache Casino Hotel is comprised of a 132-room upscale hotel with a gift shop, meeting and banquet rooms, a casino with table games and over 800 slot machines, 360 Restaurant, a family-style or upscale restaurant with table service, a coffee bar, loft bar, Apache Grill snack bar, an Event Center, a convenience store and administrative offices, owned by the Fort Sill Apache Tribe of Oklahoma. The Training Coordinator will coordinate, prepare and present team member training activities under the leadership of the Director of Human Resources, in support of Apache Casino Hotel’s core values as guiding principles, implementing training for all departments for maximum operating efficiency through continuous quality improvement.

Requirements

Bachelor’s Degree in Business, Human Resources or related field
Three years’ training and development experience in a company with more than 100 employees with training as the primary role, with gaming industry experience preferred
Four years’ additional related experience may substitute for a Bachelor’s Degree
Successfully passing a pre-employment background check, drug screening, and obtaining and maintaining a gaming license
E-learning programs experience a plus
Outstanding verbal and written English language skills
Skills and abilities necessary to work effectively with personal computers and Microsoft Office programs
Strong organization and time-management skills to accurately and successfully complete tasks and meet deadlines
Sound leadership skills and customer service orientation, using mature judgment and professionalism in all matters
Comfortable speaking to large groups
Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
Understand and comply with the Eye, Hi, Goodbye program
Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
Ability to maintain a calm demeanor during stressful situations
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
Ability to operate various types of equipment, for example personal computers, printers, copy machines, facsimile machines, and telephone

Nice To Haves

gaming industry experience preferred
E-learning programs experience a plus

Responsibilities

Work with departments to assess training needs, assist in identification and design of learning solutions to meet individual, department and casino-wide needs, and to evaluate effectiveness of training.
Design and develop effective training material using a variety of media, ensure consistency in training, and that materials remain current and relevant.
Facilitate orientation and coordinate team member training in all departments, documenting all training and maintaining sign-up, session rosters and reminder notices.
Conduct team member training in all areas, for example Alcohol Compliance Education, cleanliness standards, safe food handling, proper, safe equipment operation, etc.
Maintain adequate inventory of training supplies and presentation materials.
Maintain databases, providing statistical reports on training effectiveness for team members during orientation, probationary period, and in-service.
Lead by example in all areas with enthusiastic dedication, professionalism and positive leadership.
Provide an open and welcoming atmosphere in training that promotes skill enhancement.
Help energize and develop a diverse work group with Apache Casino Hotel’s core values as guiding principles. This will be accomplished by creating a culture, atmosphere and environment of passionate hospitality, creating relationships with guests, training and upholding team members to company standards.
Prepare and revise training schedules, working effectively with department managers and directors in carrying out training objectives and making recommendations on follow-up and continued training.
Compose and create reports, letters, memos, email and procedures, and provide feedback and information to supervisors, managers and directors.
Communicate in an effective and friendly manner, fostering successful relationships with guests, peers, team members, and regulatory agency personnel.
Assist in day-to-day administrative tasks such as maintaining information files, processing paperwork and assist department team members in daily office duties when needed and/or as time allows
Perform other duties as assigned.