HR Support Specialist

Towne Park•Plymouth Meeting, PA

11d

About The Position

The HR Support Specialist provides direct support to associates, managers, and HR teams within a centralized HR function. The role manages HR-related inquiries, delivers customer service, and maintains accurate HR data. The specialist responds to questions about company policies, procedures, and ethical guidelines by phone and online, and works to improve the associate experience and operational efficiency. The position handles HR inquiries and escalations, processes workforce-related employment actions, maintains HR records and HRIS data, supports compliance and legal requests, and assists with training on HR systems, tools, and procedures. The work follows established practices and procedures, with specific directions and frequent review or verification. Travel of up to 10% may be required.

Requirements

A degree in Business Administration, Human Resources, or a closely related field and one to three years of related experience, or an equivalent combination of education and experience.
One to three years of previous Human Resources experience, including exposure to HR systems, benefits, and payroll.
Computer proficiency and technical aptitude, including ability to use advanced functions of Microsoft Excel, Word, and Outlook.
Excellent written and verbal communication skills.
Ability to work independently and plan and prioritize work effectively.
Strong attention to detail and a sense of ownership over work and issues through final completion.
Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials.
Ability to work flexible hours as needed.

Nice To Haves

Experience with Workday is preferred.

Responsibilities

Respond promptly to associates, managers, and HR teams regarding HR policies and procedures, and provide accurate information, consultation, and guidance.
Track, resolve, and escalate inquiries involving benefits, payroll, time management, systems access, and other HR matters.
Prioritize and resolve HR inquiries, transactions, and escalations, including complex or high-visibility matters such as paycheck discrepancies, final pay, leaves of absence, and position changes.
Support managers with problem-solving and provide guidance through links, job aids, and other support materials.
Interpret HR policies, answer questions, and escalate matters to the appropriate HR leader or subject-matter expert based on complexity or associate level.
Promote adherence to company policies, procedures, and ethical standards in HR interactions.
Review, process, and create workforce-related employment actions, ensuring appropriate and timely entry in accordance with regulatory, procedural, and policy requirements.
Maintain HR records and databases, protecting confidentiality and ensuring data integrity.
Enter and approve HRIS transactions and maintain accurate HRIS data and reporting, including onboarding documentation, job changes, and pay information.
Generate and analyze HR reports as needed to track trends, performance metrics, and compliance.
Submit or verify unemployment-claim information, provide supporting documentation, review decisions, and coordinate attendance at requested hearings.
Respond to subpoenas and other legal requests and provide or assist with documentation.
Conduct periodic audits of HR records for compliance with federal, state, and local laws.
Assist in training HR team members, associates, and managers on HR systems, tools, and procedures.