HR Support Services Advisor II

SS&C Technologies•Jacksonville, FL

1d•Hybrid

About The Position

The HR Support Services Advisor II is a key member of the NAM Global Shared Services team and the primary point of contact for pre-hires and new hires. This role ensures a seamless, engaging, and compliant onboarding experience by managing end-to-end onboarding activities and serving as a key point of support for candidates, hiring managers, and HR partners throughout the process.

Requirements

Bachelor’s degree required
1–3 years of relevant experience in HR, onboarding, HR operations, HRIS administration, or a related support role.
Customer-focused mindset with strong written and verbal communication skills.
Perform self-audit detailed file reviews, data entry checks, and quality assurance audits to verify conformance to standards.
Strong attention to detail and excellent organizational skills.
Strong written and verbal communication skills
Strong interpersonal skills and stakeholder coordination ability
Ability to manage confidential information with discretion
Proficiency in common Microsoft Office software, with HR systems (HRIS/ATS) and Regular computer use and communication via phone, email, and virtual platforms.
Must be comfortable working in a hybrid environment, including both on-site and remote work, and able to manage responsibilities effectively across both settings
Knowledge of Form I-9 processes, including employment eligibility verification, document review, and compliance requirements.

Nice To Haves

HR Certification
Some knowledge of HR policies and procedures, and onboarding best practices preferred.
Ability to manage multiple priorities in a fast‑paced environment.
Ability to work effectively with employees and leaders at all levels.

Responsibilities

Manage end-to-end onboarding activities, including Form I-9 completion, documentation, data entry, background screen, system access coordination, and orientation readiness.
Serve as the primary point of contact for newly hired employees throughout the onboarding lifecycle, providing timely, accurate, and professional support.
Partner with pre-hires/candidates, hiring managers, recruiters, and HR stakeholders to deliver a seamless, positive onboarding experience.
Ensure timely completion, accuracy, and compliance of all onboarding activities in accordance with company policies, employment laws, and audit requirements.
Accurately enter, update, and maintain employee data within HR systems (HRIS), ensuring data integrity and recordkeeping compliance.
Prepare and send onboarding communications, welcome materials, and logistical information.
Maintain accurate employee records in HR systems with a high level of confidentiality.
Support onboarding systems and tools by learning new features and following established processes.
Respond to employee inquiries regarding onboarding, HR programs, benefits, payroll, and personal employee information using established service center procedures.
Coordinate closely with HRIS teams, HR program managers, and technology partners to resolve onboarding issues or system-related discrepancies.
Identify process gaps or recurring issues and recommend continuous improvement opportunities to enhance onboarding efficiency and employee experience.
Prepare or support standard HR reports (e.g., headcount, onboarding metrics, compliance tracking) as requested.
Apply judgment to determine when to escalate issues or deviate from standard procedures while maintaining compliance and service quality.