Career Advisor II - Multilingual Support Services (930464)

Equus•Providence, RI

6d•Onsite

About The Position

As an emerging leader, this role ensures the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants. The Career Advisor II maintains a strong knowledge base of the state’s TANF requirements and procedures and provides strengths-based case management and career and vocational advising support to a caseload of program participants. This position assumes central responsibility for empowering participants to achieve self-sufficiency by monitoring progress through the program cycle, beginning with referral and continuing through retention and advancement efforts. The role continues to abide by the standards and procedures of the Career Advisor, maintaining a full caseload with a goal of up to 25 cases and a focus on active engagement and support through to training and/or employment. The Career Advisor II maintains expert knowledge of WORCS and the state’s TANF database to ensure accuracy in documentation and excellence in quality assurance review. They also maintain updated information about area resources, trainings, educational opportunities, and employers and provide and facilitate community-based referrals. In partnership with the Business Services Consultant, this role sources employment resources and develops OJT/Job Ready placements for non-English speaking participants. The Career Advisor II identifies, develops, and leads engaging curriculum and leads workshops that motivate and support participant success, and suggests and develops innovative ideas that promote participant engagement and long-term success. This role serves as a lead staff member at satellite sites, developing a strong knowledge of – and engagement with – the community and its resources, as well as ensuring the provision of high-quality services, schedule of workshops, and engagement of program participants. In partnership with the leadership team, the Career Advisor II identifies and develops areas of expertise that support programmatic needs. They develop and maintain community supports to address education barriers, housing stability, and community relationships. The role instructs on-site ESOL classes to qualifying participants and travels to satellite sites and outlying communities, as needed, to support program participants. This position provides on-site, informal supports to new and existing staff and actively participates in new staff trainings and on-boarding activities. The Career Advisor II fully utilizes supervision to support personal and professional growth and advancement, as well as to gain and develop supervisory skills. They serve as formalized mentors to identified staff, including following outlined procedures and documentation. The role develops and leads staff satisfaction and growth activities, including internal scheduled topical trainings, informal ‘huddles’ and other opportunities that support staff development and, ultimately, enhanced services to program participants. The Career Advisor II contributes to the overall success and quality of the program by working constructively and collaboratively with other staff members to achieve individual and organizational goals. Other duties as assigned.

Requirements

Bachelor’s degree or higher in a related field and/or 3+ years of working in a career counseling, customer service, or social service role.
Experience as an Equus Career Advisor and/or Equus Outreach Coordinator.
Self-motivated, flexible, and team player.
Strong computer, organizational, interpersonal, and communication skills.
Creative, goal-oriented, and work well under pressure; comfortable meeting multiple deadlines.
Ability to relate to and motivate individuals, especially those facing barriers to employment.

Nice To Haves

Subject matter expert on matters related to immigration and citizenship.
Certification as an ESOL instructor.

Responsibilities

Ensures the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants.
Maintains a strong knowledge base of the state’s TANF requirements and procedures and provide strengths-based case management and career and vocational advising support to a caseload of program participants.
Empowers participants to achieve self-sufficiency by monitoring progress through the program cycle, beginning with referral and continuing through retention and advancement efforts.
Maintains a full caseload with a goal of up to 25 cases and a focus on active engagement and support through to training and/or employment.
Maintains expert knowledge of WORCS and the state’s TANF database to ensure accuracy in documentation and excellence in quality assurance review.
Maintains updated information about area resources, trainings, educational opportunities, and employers and provide and facilitate community-based referrals.
Sources employment resources and develops OJT/Job Ready placements for non-English speaking participants.
Identifies, develops, and leads engaging curriculum and leads workshops that motivates and supports participant success.
Suggests and develops innovative ideas that promote participant engagement and long-term success.
Serves as a lead staff member at satellite sites, developing a strong knowledge of – and engagement with – the community and its resources, as well as ensuring the provision of high-quality services, schedule of workshops, and engagement of program participants.
Identifies and develops areas of expertise that supports programmatic needs.
Develops and maintains community supports to address education barriers, housing stability, community relationships.
Instructs on-site ESOL classes to qualifying participants.
Travels to satellite sites and outlying communities, as needed, to support program participants.
Provides on-site, informal supports to new and existing staff.
Actively participates in new staff trainings and on-boarding activities.
Fully utilizes supervision to support personal and professional growth and advancement, as well as to gain and develop supervisory skills.
Serves as formalized mentors to identified staff, including following outlined procedures and documentation.
Develops and leads staff satisfaction and growth activities, including internal scheduled topical trainings, informal ‘huddles’ and other opportunities that support staff development and, ultimately, enhanced services to program participants.
Contributes to the overall success and quality of program by working constructively and collaboratively with other staff members to achieve individual and organizational goals.
Other duties as assigned.