Career Advisor II - Multilingual Support Services (930464)

Equus•Providence, RI

About The Position

As an emerging leader, this role ensures the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants. The position requires maintaining a strong knowledge base of the state’s TANF requirements and procedures, and providing strengths-based case management and career and vocational advising support to a caseload of program participants. The Career Advisor II assumes central responsibility for empowering participants to achieve self-sufficiency by monitoring progress through the program cycle, from referral through retention and advancement efforts. This role involves maintaining a full caseload (up to 25 cases) with a focus on active engagement and support through training and/or employment. The position requires expert knowledge of WORCS and the state’s TANF database for accurate documentation and quality assurance. The Career Advisor II will maintain updated information about area resources, trainings, educational opportunities, and employers, and facilitate community-based referrals. In partnership with the Business Services Consultant, they will source employment resources and develop OJT/Job Ready placements for non-English speaking participants. The role includes identifying, developing, and leading engaging curriculum and workshops to motivate and support participant success, and suggesting innovative ideas to promote participant engagement and long-term success. As a lead staff member at satellite sites, the Career Advisor II will develop a strong knowledge of and engagement with the community and its resources, ensuring high-quality services, workshop schedules, and participant engagement. In partnership with the leadership team, they will identify and develop areas of expertise to support programmatic needs and develop community supports for education barriers, housing stability, and community relationships. The role also involves instructing on-site ESOL classes, traveling to satellite sites as needed, providing informal support to new and existing staff, and actively participating in new staff trainings. The Career Advisor II will fully utilize supervision for personal and professional growth, gain supervisory skills, serve as a mentor to identified staff, and develop and lead staff satisfaction and growth activities. Collaboration with other staff members is essential to achieve individual and organizational goals. Other duties as assigned.

Requirements

Bachelor’s degree or higher in a related field and/or 3+ years of working in a career counseling, customer service, or social service role.
Experience as an Equus Career Advisor and/or Equus Outreach Coordinator.
Self-motivated, flexible, and team player.
Strong computer, organizational, interpersonal, and communication skills.
Creative, goal-oriented, and work well under pressure; comfortable meeting multiple deadlines.
Ability to relate to and motivate individuals, especially those facing barriers to employment.
Subject matter expert on matters related to immigration and citizenship.
Certification as an ESOL instructor.

Responsibilities

Ensures the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants.
Provides strengths-based case management and career and vocational advising support to a caseload of program participants.
Empowers participants to achieve self-sufficiency by monitoring progress through the program cycle.
Maintains a full caseload with a focus on active engagement and support through to training and/or employment.
Ensures accuracy in documentation and excellence in quality assurance review by maintaining expert knowledge of WORCS and the state’s TANF database.
Maintains updated information about area resources, trainings, educational opportunities, and employers and provide and facilitate community-based referrals.
Sources employment resources and develops OJT/Job Ready placements for non-English speaking participants.
Identifies, develops, and leads engaging curriculum and lead workshops that motivates and supports participant success.
Suggests and develops innovative ideas that promote participant engagement and long-term success.
Serves as a lead staff member at satellite sites, ensuring the provision of high-quality services, schedule of workshops, and engagement of program participants.
Identifies and develops areas of expertise that supports programmatic needs.
Develops and maintains community supports to address education barriers, housing stability, community relationships.
Instructs on-site ESOL classes to qualifying participants.
Travels to satellite sites and outlying communities, as needed, to support program participants.
Provides on-site, informal supports to new and existing staff.
Actively participates in new staff trainings and on-boarding activities.
Fully utilizes supervision to support personal and professional growth and advancement, as well as to gain and develop supervisory skills.
Serves as formalized mentors to identified staff, including following outlined procedures and documentation.
Develops and leads staff satisfaction and growth activities, including internal scheduled topical trainings, informal ‘huddles’ and other opportunities that support staff development.
Contributes to the overall success and quality of program by working constructively and collaboratively with other staff members to achieve individual and organizational goals.
Other duties as assigned.