HR Support Partner

Stamford Health•Stamford, CT

2d•$21 - $33•Onsite

About The Position

The HR Support Partner provides first-point-of-contact support to the organization, helps maintain regulatory compliance, onboards new hires, and supports talent acquisition. This on-site role is based at Stamford Hospital and is scheduled Monday through Friday between 7:30 a.m. and 4:30 p.m. The role serves as an ambassador for HR, creating a respectful, collaborative environment consistent with Stamford Health’s Planetree philosophy and its commitment to compassionate, personalized, person-centered care for patients, care partners, staff, and colleagues.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience in a fast-paced environment; healthcare experience preferred.
Ability to execute regular workflows, audit critical employment records, and maintain confidentiality of sensitive information.
Ability to shift between high-volume administrative tasks and frontline customer service while maintaining accuracy and focus.
Ability to provide warm, professional, responsive HR support and diagnose inquiries for resolution or escalation.
Ability to identify opportunities to streamline repetitive administrative tasks and eliminate workflow bottlenecks.
Ability to learn and use enterprise-level HR technologies for workflow efficiency, data tracking, and scheduling.
Ability to work interdependently as an operational extension of the Talent Acquisition and HR team.
Work on site at Stamford Hospital Monday through Friday, between 7:30 a.m. and 4:30 p.m.

Nice To Haves

Experience in HR, talent acquisition, and/or onboarding is strongly preferred.
Customer service experience in healthcare is preferred.

Responsibilities

Serve as primary or secondary contact for the physical front desk, central HR phone lines, and shared HR email inbox; greet, log, and route visitors and communications.
Manage HR tickets requiring research beyond basic FAQs, including standard policy clarification, basic benefits navigation, and system access issues.
Resolve Tier 2 tickets independently and triage and escalate complex Tier 3 issues to the appropriate team member.
Complete audits, support regulatory requirements, and handle other requests as needed.
Partner with assigned Talent Acquisition Recruiters to manage the candidate journey after offer and guide new hires through the period leading up to their start date.
Track and verify pre-employment compliance requirements, including background checks in FA, Employee Health, references in SkillSurvey, and audits of Form I-9 verifications via E-Verify in accordance with federal and state regulations.
Support assigned Talent Acquisition Partners with job postings, candidate workflow stages, and initial applicant screening in Oracle Recruiting Cloud or Oracle ATS.
Coordinate and schedule multi-stage phone, video, or in-person candidate interviews, aligning calendars for interview panels and hiring managers.
Draft, format, and route formal offer letters using approved templates; verify compensation, titles, and start dates before initiating electronic signatures.
Execute regular workflows, audit employment records, and maintain confidentiality of sensitive information.
Provide accurate, responsive customer service by diagnosing HR inquiries and resolving or escalating them promptly.
Identify and suggest ways to streamline administrative tasks and reduce workflow bottlenecks.
Use enterprise HR technologies to improve workflow efficiency, data tracking, and scheduling logistics; work interdependently with the Talent Acquisition and HR team.