HR Support Partner

Stamford Health•Stamford, CT

2d•Onsite

About The Position

The HR Support Partner provides first-point-of-contact support to the organization, helps maintain regulatory compliance, supports onboarding of new hires, and assists with talent acquisition. This is an on-site role at Stamford Hospital, Monday through Friday, between 7:30 a.m. and 4:30 p.m. The role provides front-end HR support through the physical front desk, central HR phone lines, shared email inbox, and HR ticketing. The HR Support Partner resolves Tier 2 inquiries and accurately escalates complex Tier 3 issues. The position also supports audits and regulatory requirements. For onboarding, the HR Support Partner takes ownership of the candidate journey after the offer, guides new hires before their start dates, and tracks and verifies pre-employment compliance. Talent acquisition support includes assisting with job postings and candidate workflows, screening initial applicant pools against basic qualifications, coordinating interviews, and preparing and routing offer letters. The role requires accuracy, confidentiality, strong customer service, the ability to manage high-volume administrative work, and effective use of enterprise HR technologies. The individual is expected to identify opportunities to streamline workflows and work interdependently with the Talent Acquisition and HR teams. The role supports Stamford Health’s person-centered care philosophy by fostering a respectful and collaborative environment.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience in a fast-paced environment.
Ability to execute routine workflows, audit critical employment records, and maintain confidentiality of sensitive information.
Ability to shift between high-volume administrative tasks and front-line customer service while maintaining accuracy and focus.
Ability to provide warm, professional, responsive HR support and accurately diagnose inquiries for resolution or escalation.
Ability to identify opportunities to streamline repetitive administrative tasks and reduce workflow bottlenecks.
Ability to learn and use enterprise-level HR technologies to improve workflow efficiency, data tracking, and scheduling logistics.
Ability to work interdependently as an operational extension of a dedicated Talent Acquisition and HR team.

Nice To Haves

Customer service experience in healthcare is preferred.
Experience in HR, talent acquisition, and/or onboarding is strongly preferred.

Responsibilities

Serve as a primary or secondary point of contact for the physical front desk, central HR phone lines, and shared HR email inbox.
Greet, log, and route visitors and digital communications.
Manage HR tickets requiring research beyond basic FAQs, resolve Tier 2 tickets independently, and triage and escalate complex Tier 3 issues.
Manage and complete audits, support regulatory requirements, and handle other requests as needed.
Partner with assigned Talent Acquisition recruiters to take ownership of the candidate journey after offer acceptance.
Guide and support new hires leading up to their start date.
Track and verify pre-employment compliance requirements, including background checks in FA, Employee Health, references in SkillSurvey, and Form I-9 verification audits via E-Verify.
Support assigned Talent Acquisition Partners with job postings, candidate workflow stages, and filtering initial applicant pools against basic job qualifications in Oracle Recruiting Cloud or Oracle ATS.
Coordinate and schedule multi-stage phone, video, and in-person interviews, including calendar alignment for interview panels and hiring managers.
Draft, format, and route offer letters using approved templates; verify compensation, titles, and start dates for accuracy before initiating electronic signatures.
Maintain confidentiality of sensitive information and identify opportunities to streamline administrative workflows.