HR Specialist

Janney•Philadelphia, PA

About The Position

The HR Specialist will deliver timely, accurate, and empathetic support in response to employee questions (including phone calls and emails) related to Compensation, benefits, and HR administration. Manage and execute day-to-day HR, Compensation, and Benefits administration processes with precision and efficiency. Maintain accurate employee data across HRIS platforms and Benefits/Compensation portals, ensuring data integrity, compliance, and confidentiality. Create, update, and maintain clear and engaging HR communications, including employee emails, portal content, and informational resources.

Requirements

Bachelor’s degree in human resources, Business Administration, Finance, or related field preferred.
1+ years of relevant HR or Benefits experience, including internships or rotational programs.
Foundational understanding of benefits administration, compensation practices, and HR operations.
Strong analytical, organizational, and customer-service skills with exceptional attention to detail.
Client Focus – Demonstrating the ability to build and foster strong relationships through service; Able to follow up on time sensitive issues with all departments
Communication –Providing excellent verbal and written services to clients, including prompt, accurate, and timely attention to detail. Able to compose effective employee correspondence in accordance with established policies and procedures
Initiative - Proactively utilizing available technology and tools to support efficient and effective time management; Able to assist inquirers with information needed; Knowledgeable, in accordance with established policies, of all firm technology necessary to provide quick responses
Relationship Management – Connecting with others in a way that fosters trust and creates collaborative relationships
Detail Oriented & Driven – Thorough and rigorous attention to all details; Takes initiative and ownership in all aspects of role from logistics to processes and is unafraid to get their hands dirty and eager to learn

Responsibilities

Delivers timely, accurate, and empathetic support in response to employee questions related to Compensation, Benefits, and HR administration.
Serves as a trusted point of contact for employees seeking guidance on benefits enrollment, leave policies, and HR procedures.
Resolves employee inquiries with professionalism, confidentiality, and a strong customer-service mindset.
Provides clear explanations of Benefits, Compensation and HR policies, programs, and processes to ensure employee understanding and satisfaction.
Identify recurring employee questions or pain points and recommend updates to FAQs, portal content, employee communications, or process documentation.
Escalates complex or sensitive issues appropriately while maintaining consistent follow-through and communication.
Manages and executes day-to-day HR, Compensation, and Benefits administration processes with precision and efficiency.
Assist with benefit enrollments, life events, and annual open enrollment activities.
Supports compensation administration processes, including salary changes, bonus tracking, and employee data updates.
Supports administration of other Total Rewards programs, including Deferred Compensation, and Equity.
Monitors administrative workflows to ensure timely completion and operational accuracy.
Maintains accurate employee data across HRIS platforms and Benefits/Compensation portals, ensuring data integrity, compliance, and confidentiality.
Processes employee transactions including new hires, terminations, transfers, promotions, and status changes.
Conducts regular audits and quality checks to maintain accurate and up-to-date employee records.
Troubleshoots system discrepancies and collaborates with vendors or internal teams to resolve issues efficiently.
Creates, updates, and maintains clear and engaging HR communications, including employee emails, portal content, and informational resources.
Drafts employee-facing communications related to benefits, compensation updates, policy changes, and HR initiatives.
Maintains HR portal content to ensure information is current, accessible, and user-friendly.
Assists in developing communication materials that improve employee awareness and engagement.
Ensures all communications reflect company branding, professionalism, and clarity.
Perform other administrative duties as assigned, office supplies, employee gifts, employee service recognition.