HR Shared Services Representative

Dawn Food Products Inc • Jackson, MS

1d • $50,470 - $75,710 • Hybrid

About The Position

The People Services Representative provides tier I administrative support to the People Business Operations, Benefits, and Payroll teams across North America. This role serves as the first point of contact for employees, responding to inquiries related to payroll, benefits, and Manager Self-Service (MSS) and Employee Self-Service (ESS) systems. This position plays a critical role in supporting a seamless and positive experience for our people. If you are detail-oriented, customer-focused, and enthusiastic about supporting an innovative HR team, we invite you to apply.

Requirements

• High school diploma required
• A minimum of 2 years of experience in an administrative support role
• Familiarity or previous experience supporting Human Resources, payroll, benefits administration, or related functions preferred
• Strong computer skills with the ability to quickly learn new systems, navigate multiple applications, and efficiently research and retrieve information
• Proficiency in Microsoft Office (Word, Outlook, Teams, Excel, etc.) and HR systems (ADP, SuccessFactors, etc.) preferred
• Strong verbal and written communication skills with the ability to provide effective support to Team Members, Managers, and People Business Partners at all levels of the organization
• Excellent analytical, problem-solving, negotiation, and organizational skills, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Ability to handle sensitive and confidential information with a high level of discretion and professionalism
• Capability to follow direction and work closely with teammates in a collaborative environment
• Proven ability to work collaboratively within a team environment, follow established processes and leadership direction, and provide administrative and operational support across HR-related programs and systems

Nice To Haves

• Pursuit of higher education preferred
• Bilingual (English/Spanish) speaking skills are a plus

Responsibilities

• Provide support to team members with HR, payroll, and leave software, including navigating and resolving issues related to timekeeping, payroll processing, and leave management
• Help managers utilize manager self-service for tasks such as approving time off requests, managing team member records, and processing performance reviews
• Address broad questions and provide assistance related to Manager Self Service (MSS) and Employee Self Service (ESS) systems
• Handle team members' leave administration tasks involving coordination with a third-party vendor to track leaves and enter data changes into the HR system
• Support onboarding, compensation, benefits, and leave management
• Work with benefit vendors to address issues and update team members on benefits changes
• Assist with employment-related inquiries and resolve complex or sensitive issues
• Maintain accurate team member records and manage leave of absence tracking
• Ensure adherence to country-specific, federal, state, and local employment laws and company policies. Support HR policy update initiatives
• Uphold and promote the “Dawn Values” and support organizational excellence
• Perform other related duties as assigned or requested

Benefits

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business with over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce
• comprehensive health and well-being coverage
• competitive compensation packages
• award-winning benefit offerings
• generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness
• tuition assistance and educational programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED