HR Services Representative
TC Energy•Calgary, AB
•Hybrid
About The Position
At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability. Reporting to the Manager, HR Services, the HR Services Representative will provide first-point-of-contact support for all human resources inquiries from employees and retirees across TC Energy on a variety of HR processes, policies, practices, and programs.
Requirements
- University degree in Human Resources, Business, or a related field
- Two or more years of Human Resources or relevant experience
- Minimum of one year in a service role with the ability to provide exceptional customer service
- Strong ability to effectively communicate verbally and in writing with impact and handle confidential information
- Ability to resolve inquiries in an effective and timely manner while managing competing priorities in a high-paced, deadline-driven environment
- Problem solver with critical thinking skills including an aptitude to adapt to change and thrive in a dynamic and complex organization
Nice To Haves
- Experience with Workday, SAP and ServiceNow
- Working towards CPHR Designation
Responsibilities
- Respond to general HR queries and provide guidance in line with TC Energy's HR processes, policies, practices, and programs.
- Manage cases for employee lifecycle events, including facilitation and coordination with internal HR teams and oversee full process to completion.
- Provide high quality, timely resolution and professional customer service via online portal, telephone, and chat
- Collaborate with HR partners to resolve complex matters, find solutions and escalate matters not resolved at the first point of contact to the appropriate stakeholders
- Thoroughly and accurately record all inquiries using case management application and maintenance of HR data in SAP and or workday
- Support the administration of various human resources programs for employees and leaders
- Identify opportunities to improve our service focused on user experience, effectiveness and efficiency as well as simplifying processes
- Participate in ongoing training and learning opportunities as well as projects or initiatives.
Benefits
- hybrid work model
- flexible dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
