HR Service Specialist - Remote / Telecommute

Cynet Systems • Baltimore, MD

4d • Remote

About The Position

This role is responsible for responding to general intake inquiries from employees and managing the process to bring them to resolution in a timely manner. The specialist will maintain information systems and process necessary paperwork, such as severance and telework agreements. They will also maintain and update support documentation for HR/Shared Services/Employees, ensuring its relevance and current content. Continuous review and feedback on HR processes for improvement will be shared with HR Shared Services team members. The specialist will maintain in-depth knowledge of company-specific policies and practices and act as a liaison with functional areas within HR to ensure process understanding.

Requirements

• 3+ years of related experience.
• Customer service experience, HR onboarding experience, or experience as an HR technician/analyst/generalist.
• Ability to work as part of a collaborative team and independently.
• Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, immigration, performance management, federal and state employment laws.
• Strong customer service skills.
• Strong acumen with systems, data, and reporting.
• Proficiency with Microsoft Office Suite.
• Excellent communication skills (both verbal and written).
• Ability to face ambiguity and rapid change.

Nice To Haves

• 1-3 years HR knowledge.

Responsibilities

• Responds to general intake inquiries from employees and manages the process necessary to bring to resolution in a timely manner.
• Maintains information systems and processes necessary paperwork, i.e. severance, telework etc.
• Maintains and keeps updated support documentation used by HR/Shared Services/Employees ensuring relevance and current content.
• Reviews and gathers feedback continuously on how to improve HR processes, sharing with HR Shared services team members.
• Maintains in-depth knowledge of company-specific policies and practices.
• Acts as a liaison with functional areas with HR; ensuring understanding of processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED