Customer Support - Remote / Telecommute

Cynet Systems • Westminster, TX

4d • Remote

About The Position

This role focuses on providing technical licensing support for day-to-day operations. The Customer Support representative will handle licensing activations, cellular activations, and entitlements, ensuring accuracy for subscribed devices. They will manage inbound tier 2 support requests, submit internal requests for device ownership, and collaborate with various internal teams including Subscription Specialists, operations, BA teams, and the Worldwide team to resolve complex issues and fulfill customer needs.

Requirements

• 1+ years of experience in supporting day to day operations from a technical licensing perspective.
• High School diploma or equivalent.

Responsibilities

• Day to day activation of licensing, cellular activations, and entitlements.
• Checking for correct licensing and entitlements for subscribed devices.
• Handling inbound tier 2 support requests for licensing and activation requests.
• Submitting internal requests for supporting serialized device ownership.
• Working directly with the Subscription Specialist to understand changing requests and responsibilities.
• Working with internal operations teams on fulfillment of and supporting subscription customer needs.
• Aligning and working with BA teams on key support priorities.
• Working with the Worldwide team for solutions to complex problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED