HR Service Representative 2, Compensation Specialist

Beth Israel Lahey Health

28d•$30 - $35

About The Position

Provides second-level HR support and triage for compensation-related inquiries, delivering a high-touch customer service experience while ensuring compliance with organizational policies, procedures, and regulatory standards. Serves as a subject matter resource for compensation processes, resolves complex issues, and partners with stakeholders to ensure accurate, timely, and compliant outcomes.

Requirements

High School diploma or GED required.
1-3 years related work experience required.
Organizing and prioritizing activities
Understanding of the HR function and elementary workers requests / HR lifecycle
Providing a unique candidate / worker experience
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership.
Delegates and escalates queries as appropriate, but remain responsible through completion.
Partner with your HR colleagues to learn the HR framework and its workstream processes, building a firm understanding of how-to intake, respond, and escalate inquiries from internal clients.
Track progress and provide continuous feedback to requestors on status of their queries.
Provides support to the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions.
Ensures a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly.
Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries.
Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes.
Engage in and drive overall continuous improvement processes (e.g., to reduce inquiry volume and improve service).
Research HR trends and insights to develop a point of view on capabilities required to support program efficiency and effectiveness in the future.
Support identifying improvements to case and knowledge management tools and content.
When not addressing customer inquiries, you will support routine back-office administrative activities such as license/certification verification, onboarding and off-boarding processes, unemployment claims, track visas, employment verifications, records management, and assist with special projects.
Train HR Service Representative 1, Associate on the HR Operations framework, supporting technologies, and how to effectively respond to requests and inquiries.